Sales Support Specialist – BioPlus Specialty Pharmacy

Anticipated End Date:

2026-03-30

Position Title:

Sales Support Specialist – BioPlus Specialty Pharmacy

Job Description:

Sales Support Specialist – BioPlus Specialty Pharmacy

Location: Candidates that are within reasonable distance of Lake Mary, FL are preferred.

Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

Shift: 8:00am-5:00pm EST

The Sales Support Specialist is responsible for supporting the operations of the sales department.

How you will make an impact:

• Completes administrative duties for efficient operations.

• Notifies physician offices of the outcome of patient benefit investigations.

• Triages prescriptions to in-network pharmacy in the event that unable to be filled through internal channels.

• Assists physician offices with prior authorization submissions and follows up with health plans and/or physician offices to obtain authorization.

• Works with mandated in-network pharmacies to obtain order status.

• Follows all brand drug specific program steps and documents.

• Supports all activities in the delivery of medications such as assisting the center in obtaining missing documentation and communicating information to physician offices.

• Maintains client relationship management (CRM) and electronic medical records (EMR) and other documentation.

• Answers and routes phone calls for sales staff.

Minimum Requirements:

Requires a High School diploma or a GED equivalent and a minimum of 1-year administrative experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Specialty Pharmacy experience.

• Prior Authorization experience.

• Call center experience.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $20.56 - $26.92

Locations: Maryland; Massachusetts

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt