Manager, Client Management

Location: US – Jersey City NJ (Hybrid)

This is a hybrid position primarily based in either Jersey City NJ office location. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. 

We give you a world of potential

Computershare has a tremendous opportunity for a Manager – Client Management to join our growing team.  This is a hybrid role (expectation of 2 days in office).  

Before we tell you more about the role, it’s important for you to know a few things about the department that make this such a great place to work, as well as Computershare as a whole.

• Computershare Investor Services (CIS) is a ​​​​​​​​​​​​​​​​​​​​​​​trusted advisor to 6,000 U.S. companies.
  • For more than 35 years, we've been the largest global transfer agent providing advisory services, communications, and technology solutions to many of the world's leading companies. We facilitate shareholder recordkeeping and communications, stock transfers for individual holders and annual meetings, as well as dividend disbursement for public and private companies.
  • Our clients know they can count on our investment in resources, years of industry leadership, locations throughout the world and commitment to service to form long-term relationships that produce real business results.
• We offer fantastic career development and put a lot of time into training and qualifications to ensure the continuous development of the team. 

So, now that you know this is a tremendous department in a company that truly supports their employees, I’m sure you’ll want to find out more about the role and what you’ll be involved in

A role you will love 

The Manager, Client Management is responsible for providing leadership to a team of Relationship Managers in the New York City Metro area. Primary responsibilities include giving consultation, direction, guidance and feedback to direct reports on their performance relative to the objectives that have been set for them. The Manager is a facilitator who ensures that the Relationship Managers have the resources they need to achieve their goals for client satisfaction, retention and profitability.  The Manager may maintain a small book of large clients along with managing the Relationship Managers. 

• Ensures that the business unit’s relationship strategy is executed effectively by the team
• Manages either a staff of Relationship Managers (4+) or a team of RMs and CSAs and makes decisions regarding employment, work allocation, goal setting, performance management, professional development and expense control
• Directly supervises a team of RMs or an individual office location in the Client Relations Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
• Ensures that revenue and expense goals are achieved
• Guides the Relationship Managers in realizing their up-sell and cross-sell opportunities
• Negotiates the terms of contract renewals, consulting with business units such as Finance and Sales throughout the process
• Serves as Senior Relationship Management contact to top ten percent of clients based on gross revenue, sales potential or relationship sensitivity
• Assists in the collection of critically delinquent receivables
• Oversees development of strategic account plans for top client relationships
• Ensures that sensitive client issues are resolved effectively
• Coaches and mentors the Relationship Managers for career development
• Travel required: 15% 

What will you bring to the role?

• Bachelor's degree (B. A.) from four-year college or university. 
• More than 5 years’ experience in a relationship management role in securities processing industry. 
• Proven success in giving consultation, direction, guidance and feedback to direct reports on their performance relative to the objectives that have been set
• Computer Skills: MS Office, SCRIP, Cosmos, Issuer Online, Investor Center

Rewards designed for you   

Paid parental leave, flexible working and a caring and inclusive culture. 

Health and wellbei