Senior WMS Superuser

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Job Description:

We are immediately hiring a Senior WMS Superuser in Warren, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Pay Type: Exempt / Salary paid Twice Per Month

• Annual Salary Pay: $90K

• Schedule: Monday - Friday days; Must be flexible to work other shifts as needed.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days

• 401 (K) Savings Plan with a company match

• Discounted employee stock purchase options

• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more

• All major holidays paid and Paid time off within your first year

• Up to 12 weeks paid maternity leave

Summary
The Senior WMS Superuser is responsible for facilitating the necessary troubleshooting on assigned applications as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident.

Essential Functions

• Support Business System Analysis resources with testing of solution changes across multiple accounts. Provide support for overflow of testing requests.
• Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented. Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI). Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline.
• Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely.
• Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners.

Additional Responsibilities

• Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI): Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion.
• Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable.
• Performs other duties as assigned.

Skills and Abilities

• Possesses a high degree of initiative, be a self-started, and have the ability to work with little supervision
• Excellent communication (verbal and written), organizational, and presentation skills
• Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Working knowledge of software or hardware utilized in Supply Chain industry Warehouse Management System (WMS) or Transportation Management System (TMS) experience is helpful
• Ability to trouble shoot and correct systems related hardware/software problems
• Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMSintermediate required
• Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rulesintermediate preferred
• SQL knowledge to write and execute a query as well as export and validate the returned results for accuracybeginner preferred
• Report development and ZPL label generationbeginner preferred

Qualifications

• H.S. diploma/GED required
• Associate's degree preferred Information Technology or Supply Chain
• Bachelor's degree preferr