HRIS Product Support Engineer

The HRIS Product Support Engineer serves as the master of the Workday backlog, independently gathering requirements, prioritizing projects, and working with Product Owners to optimize Feature delivery to the internal customers to optimize system performance and end-user efficiency.

You will participate in: discovery, customer and market research, development activities, technology and intellectual property management, product strategy, planning and decision making, product management organization and team relationships, co-development and alliances, process execution, and metrics (both financial and other).
 

The technical environment includes Workday, Dayforce, Docebo, ServiceNow, API - data movements (between platform and SEI clients) and FTP (file movement). 

What will you do:

This role will provide the governance of data between both the HCM (Workday), allocations (Apptio), Oracle ERP Procurement and payroll / benefits (Dayforce) systems.  In addition, this role will create, run and continuously automate the support model for Payroll, Business Management and Internal Risk, Workforce Development and Benefits activities.  This role will also drive system improvements across all corporate systems and lead projects with key vendors. 

This individual serves as a point of contact for business management technologies, and assists subject matter experts with ensuring data integrity, testing system changes, report writing, data analytics and analyzing data flows for process improvement.

• Monitor, support and enhance integrations from Dayforce, Apptio, Oracle ERP Procurement and Workday.  Will need to lead work across both internal teams and multiple vendors.  Lead HRIS payroll projects Identify, remediate, and deliver lasting solutions to payroll issues
• Work with business management and corporate leadership to enhance and develop all reporting needs.
• Lead all corporate platform audits.  Build and execute monitoring schedule in compliance with SOX governance.
• Monitor and work daily with vendors to ensure they meet all project deliverables, SLA, and are not negatively impact services during product releases.
• Identify, remediate, and deliver lasting solutions to Apptio and Oracle ERP Procurement issues.  Continually look to optimize configurations and workflows.
• Continue to build relationships and knowledge of products and services across technology teams.  Identify and help drive business cases for strategic investments to improve services or drive cost reductions.
• Develop and enhance the employee support model that covers payroll, benefits, workforce and technical issues.  Continue to develop model to scale support for new products and services.
• Create a new reporting model and appropriate metrics for the support team.  Ensure reporting evolves as services change and are consistently delivered each reporting cycle.
• Monitor, support and enhance integrations across corporate platforms.  Will need to lead work across both internal teams and multiple vendors. Lead systems payroll projects Identify, remediate, and deliver lasting solutions to payroll issues.

What we need from you:

• Experience with Workday HCM a plus.
• Experience supporting Dayforce leveraged in global locations a plus.
• Experience with software integrations.  Workday knowledge preferred.
• Bachelor’s degree in HR, IST, Accounting, or related field of study.
• A minimum of 2 years of relevant work experience.
• Experience creating support models and driving process improvements.
• Previous experience reporting tools.  Experience with creation of dashboards.
• Ability to configure systems in an administrator role.
• Ability to work in a fast-paced environment where you have leverage resources from across multiple teams and vendor groups. 
• Ability to configure HRIS tools in an administrator role.

What we would like from you:

• Excellent communication and organizational skills.
• Excellent problem resolution skills supporting large employee counts.
• Self-motivation with an ability to prioritize multiple tasks.
• Ability to develop a strong internal network across the platform.
• Ability to think creatively and seek optimum solutions.
• Action-oriented, with the ability to quickly deal with change.
• Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun.  Please see our website for more information. 

SEI’s competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hyb