Specialist, Business Capability Team Analysis (AWD/SSC Business Configuration Role)

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are looking for a Specialist to join our team to support the implementation of AWD/SSC Chorus across Nationwide Financial. You will be responsible for building technology solutions through business configuration in partnership with technology resources. Successful candidates should display the ability to align technology that support business objectives, timelines and supports business strategy and expected business benefits. 

 

Additional Desired Skills: 

Knowledge of AWD/SSC Chorus design principles and integrations (AWD Configuration)

Experience in work distribution platforms

Effectively communicate and partner with business and technology delivery teams 

Campus Locations

Columbus OH

Des Moines IA

Scottsdale AZ

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Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team may be the place for you!

As a Specialist, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey in support of a single line of business.

You will also be a member of a broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You'll provide key support to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the product and journey.

Job Description

Key Responsibilities:   

• Analyzes user needs, defines and documents business requirements, validates assumptions, evaluates solution options, partners with User Experience to create prototypes, leads proof of concepts, recommends appropriate solutions to Business Capability Manager. Provides insight for Business Capability Owner to support prioritization of the work. 

• Provides business process expertise directly or by leveraging SMEs; Conducts current state and future state process analysis.                                                                                                                           

• Consistently reviews KPIs that measure effectiveness of the product and journey with customers.   Provide insights to Business Capability Manager on areas of opportunity and/or focus.        

• Leverage curiosity and questions to ensure you gain the right understanding of current process and potential go forward options.                                                                          

• Keeps up on the latest industry trends as well as customer needs and behaviors.    

• Continually leverage technical skills and expertise and teach/train less experiences team members.                               

• Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives. 

• Execute design and development on business configurable tools where applicable in support of operational partners. 

May perform other responsibilities as assigned.   

Reporting Relationships:<