Application Support Senior Analyst - AVP

Citi, the leading global financial services company, does business in over 100 countries, providing consumers, corporations, governments and institutions with a range of financial products and services. Our Markets & Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi is a leader in financial services technology, building and operating innovative systems that process millions of transactions and trillions of dollars daily.

Citi is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Team/Function Overview:

The Rates E-Trading production Support team provides core technical support to the Rates Fixed Income Trading Desks for EMEA. The key areas of expertise within the team include product pricing & analytics, risk and PnL management, order and offer management, and market trade execution systems. Successful candidates will have the chance to learn both the business side of these areas, and also about the technologies which support them. You will also work closely with other technology teams for support of the associated infrastructure and process components.

Role / Position Overview:

The team is largely client facing and has a significant amount of interaction with the Trading desks and E-Commerce. You will have the opportunity to further develop knowledge of financial markets – including the Marketview trading platforms, as well as in-house developed processes and applications. These provide electronic trading functionality for the Fixed Income Front Office business groups for pricing analytics, offering generation and execution.

Candidate will also have the opportunity to manage projects implementing and maintaining automated tools and monitoring solutions used by the Support team.

Key Responsibilities:

• Working as a senior member within the team responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line trade floor support.

• Trading products to include (but not an exhaustive list) :

• Government Bond / US Treasuries

• Interest Rate Swaps

• Inflation Linked Securities

• Specific systems within Rates E-Trading areas that that the team is responsible for are:- (non-exhaustive list)

  • ION / Marketview

  • Citi Velocity

  • ITRS (Monitoring Software for platform)

• Providing functional and technical help around the relevant systems to users by (not exhaustive)

  • Ensure correct pricing of instruments

  • Dealing with Risk & PnL Issues reported by users

  • Dealing with trade execution & processing / booking

  • Work within the 24x7 rota, this is on an “on-call” basis.

  • Manage customer relations when dealing directly with both internal and external users of the systems.

  • Liaise with users and developers and other technical support services (i.e. Unix SA’s, Market Data Teams)

  • Diagnosis and resolution of users issues and escalation of problems using the problem management tools

• Other key responsibilities (not exhaustive):

  • Assist in development / scripting / maintenance of tools that can be used by team both to automate manual tasks and assist in monitoring of key business / application analytics

  • Understanding and documenting business requirements

  • Proactive monitoring of the E-Trading platform with on-going maintenance of monitoring

  • Interaction with business support groups (e.g. E-Commerce / Middle Office / Quant Analysts)

Development Value:

• Ability to work as part of a truly global team.

• First class technical and business training from well-established team.

• Gain experience in liaising with Trading/Sales and Middle Office Counterparts.

• Opportunity to work with new and cutting edge technologies such as OpenShift/Docker/Kibana, and well as expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux/Gemfire to name a few.

Experience: