Retail Manager

Job Objective

Responsible for overseeing the day-to-day operations of retail outlets to ensure excellent customer experience, effective inventory management, and achievement of sales targets. The role ensures that store teams are properly supervised, operational standards are adhered to, and strategic initiatives for improved profitability and customer satisfaction are implemented.    

Responsiblilites

Store Operations Management
•    Oversee daily operations of assigned retail outlets to ensure smooth functioning.
•    Implement and enforce company policies, SOPs, and operational standards.
•    Ensure stores are clean, well-stocked, and visually appealing.

Sales & Revenue Growth
•    Drive sales performance and ensure monthly and quarterly targets are met.
•    Implement promotional strategies and in-store campaigns to maximize revenue.
•    Monitor competitor activities and propose improvements.
Inventory & Stock Management
•    Ensure proper stock levels across all outlets to avoid stockouts or overstocking.
•    Review stock movement, conduct periodic stock counts, and reconcile discrepancies.
•    Coordinate with Supply Chain/Procurement for timely replenishment.
Customer Experience Management
•    Ensure frontline staff deliver high-quality customer service.
•    Handle escalated customer issues and ensure prompt resolution.
•    Maintain high customer satisfaction and loyalty

People Management
•    Recruit, train, mentor, and supervise OMRS
•    Conduct performance evaluations and provide feedback.
•    Develop staff rosters and ensure adequate staffing levels across shifts

Reporting & Compliance
•    Generate periodic sales, inventory, and performance reports.
•    Ensure compliance with health and safety regulations.
•    Maintain proper documentation and adherence to audit standards