Field Service Representative

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Job Description:

In the world of aviation, "AOG" isn't just an acronym—it’s a high-pressure challenge that requires technical mastery and calm diplomacy. Airbus is seeking a Field Service Representative (FSR) to serve as the critical bridge between our global engineering power and our airline customers. This isn’t a back-office role; you will be embedded on-site, providing the technical expertise and strategic influence necessary to ensure safe, economical, and world-class aircraft operations. If you are a seasoned engineer or licensed maintenance professional who thrives on solving complex problems in real-time, we want you on the front lines with us.

** This position will be based onsite at an Airbus customer site in the United States - any candidate hired that is not currently in that location will be provided relocation support. 

 ** Job location/worksite is decided based off of Airbus customer needs. Incumbents hired into this job opportunity may be required to move to another customer location at a future date in time **

Meet the Team: 

The Airbus Field Service team is where the "manual" meets the "runway." We are a high-autonomy, high-accountability group of experts who thrive in the "Entry Into Service" (EIS) environment. We don't just identify snags; we transfer know-how, influence maintenance safety, and protect the Airbus image through sheer technical competence. If you enjoy a role where no two days are the same—transitioning from a high-level briefing with Airline Engineering to a "Meet and Greet" on the ramp—you’ll find your peers here.

How we Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

Your Challenges:

• Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry In to Service of a new A/C type within a customer. This may involve matching working hours to Flight schedule for a limited period of time (adapted to needs according to the A/C maturity).

• Assist in resolving aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involves financial exposure.

• Influence airlines to embody OEB (in particular RED OEB) in order to improve fleet safety.

• Be able to provide assistance on a wide variety of issues & queries, not only limited to technical but for all operational matters.

• Maintain a business relationship with the airline and the home base.

• Adapt to specific airline’s needs, including cultural and climatic environments.

• Perform ‘Meet and Greet’ activities (Ramp Operations) at Entry Into Service (EIS) of a new A/C type at the airline.

• Transfer technical know-how to Line Maintenance..

• Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries.

• Identify and solve problems wherever possible when they are small and not emotionally loaded.