Senior Salesforce and Revenue Systems Administrator

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

What You'll Do In Role:

• Own the administration and roadmap of ID.me’s revenue tech stack, including Salesforce.com, CPQ, Marketo and managing integrations such as Clari, CaptivateIQ, ZoomInfo, SimiliarWeb, Highspot, and Gong. You will be the in-house expert on these systems and build a world-class tech stack improving on our existing foundation, provide top-notch support to our teams, design user-friendly systems, and ensure our users are extracting the most value from our tools to ultimately drive more revenue
• Drive all aspects of Salesforce.com administration, development, and support; this includes everything from basic to intermediate to advanced responsibilities spanning user and license management, dashboards and reports, Flows, assignment rules, approval processes, custom formulas, and custom settings and objects
• Spearhead the end-to-end process and change management for new feature and tool rollouts across our tech stack: deliver training for new releases and create comprehensive documentation to our internal users alongside Sales Enablement
• Flawlessly manage our CPQ instance and update flows and order form templates as the business evolves, and work with Finance and Deal Desk to accelerate deals across the finish line
• Scale our existing Revenue Operations systems capabilities and develop the roadmap for enhancing our revenue tech stack (whether you achieve by custom development or investigating vendors)
• Develop standards for data hygiene alongside revenue leadership and our data team; deep familiarity with leveraging external databases and BI tools to expand the scope of reporting abilities in Salesforce
• Consider tradeoffs between short- and long-term needs; confidently prioritize inbound requests from multiple stakeholders by managing the systems support ticketing queue in Jira, and deliver on longer-term roadmap project

What You'll Bring:

• 7+ years as the primary admin of Salesforce.com and CPQ for fast-growing technology companies; demonstrated capability to be the main revenue tech stack subject matter expert and visionary. You’re a builder at heart and can act autonomously
• Deep experience managing broader revenue tech stack (e.g. CPQ, Clari, Marketo, ZoomInfo, SimiliarWeb, Highspot, and Gong) as well as leveraging data from tool integrations in Salesforce reporting
• Superb stakeholder management skills and ability to speak the language of our internal customers (e.g. Sales, Marketing, Customer Success, and Finance)
• DevOps/release management experience; end-to-end management of new feature deployments and enhancements to existing processes
• Required certifications: Salesforce Certified Administrator
• Preferred certifications: Salesforce Certified Advanced Administrator, Certified CPQ Specialist, Certified Salesforce Platform Developer I/II

At ID.me, we believe that an in-office culture fosters professional growth and development, mentorship, collaboration, and accelerated innovation. This position will be