US Customer Solutions Specialist

As the Customer Solutions Specialist you will help to deliver unparalleled technical support and cutting-edge solutions to Biocair’s customers and employees in the United States, ensuring alignment with customer needs, efficient delivery, and the utmost levels of service and satisfaction.

Responsibilities will include:

• Assisting the US Operations with complex shipments and special projects when deemed necessary for US customers.
• Providing support and/or facilitating special projects at all Biocair US offices.
• Managing US customer complaints in line with the customer complaints SOP – meeting all required deadlines in terms of investigations and designing and implementing corrective and preventative actions.
• Creation of customer onboarding documentation for new customers to ensure proper hand-over to operations.
  • Gathering costing/pricing for customer projects and potential customers.

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community, based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• Excellent verbal and written communication skills
• Ability to multitask and handle multiple projects at the same time
• High attention to detail 
• The ability to work under pressure and meet tight time deadlines. The role requires the individual to be extremely agile in the prioritization of tasks with little external guidance.
• Able to manage a heavy and rapidly changing workload.

In return we offer:

• Between $75,000 - $80,000 per annum, commensurate with experience
• Discretionary annual bonus scheme.
• Health, vision, and dental insurance
  
• Employee Assistance Program
• 401K with generous match
• PTO

Please note this is a full time role, 40 hours per week, Monday to Friday and 08:30 to 17:30 and offered as hybrid from one of our US offices at either Los Angeles (CA 90248), Raleigh (NC 27513) or Boston (MA 01801). 

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offered candidates are subject to pre-employment screening which includes a denied party background check, a motor vehicle records check, and an E-Verify work authorization check.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.