Senior IT Project/Program Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role 

In this role, you'll develop and test disaster recovery plans for critical systems, analyze business risks and recovery requirements, and maintain IT infrastructure documentation. You'll write comprehensive reports on testing activities, operational results, and project accomplishments while creating contingency scenarios for various business disruptions. Your responsibilities include managing projects from planning through execution—maintaining schedules, budgets, and documentation while coordinating stakeholders, facilitating meetings, and ensuring adherence to project frameworks. You'll assess risks, provide solutions, and chair meetings as needed.

You'll also administer infrastructure upgrades and implementations, develop IT processes, and identify improvement opportunities. Leading complex technical tasks and small projects independently, you'll acquire resources, coordinate team members and contractors, and establish priorities based on business needs. The role requires building proofs-of-concept for new technologies, facilitating requirements gathering and process mapping workshops, and performing gap analysis. You'll participate in end-to-end implementation planning, including project management and change management, while documenting ways to improve business operations through process optimization and technology solutions. Strong communication skills are essential for synthesizing information for executive audiences. Staying current with industry developments through professional meetings, literature, and training is also expected.

Qualifications

To be successful in this role you have:

• 5 years overseeing digital transformation, enterprise programs, PMO functions, or cross-functional delivery.
• Strong understanding of Agile, Scrum, and hybrid delivery methodologies.
• Excellent written and verbal communication and organizational skills 
• Ability to simplify complex topics and drive alignment across global teams.
• Technically savvy with a solid understanding of workflow design, integrations, and data flows.
• Strong risk, release, and dependency management capabilities.
• High-energy, self-starter mindset with strong adaptability in dynamic environments.
• Ability to quickly learn new tools, systems, and processes—especially the ServiceNow Platform.

Preferred Skills 

• Prior experience with the ServiceNow Platform or SPM is a major plus.
• Background in Finance workflows is a bonus.

JV20

For positions in this location, we offer a base pay of $125,300 - $213,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability,