Mgr, Onsite Services

 

Work Location Type: Onsite 

 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

 

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

 

 Compensation

The anticipated base pay compensation range for this position is $86,100.00  to $143,500.00.  This position is eligible for participation in our short-term incentive program in accordance with the terms of the applicable plan.

 

The range provided is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.  The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

 

Position Details:

Reporting to the Regional Director for Onsite Services, lead a team to help Grainger become customers first choice for the products and services they need to keep their workplaces safe, efficient, and functioning. Leading the District efforts for KeepStock (Grainger's vendor managed inventory solution) engagements and onsite customer service activities. Build solid partnerships to facilitate success allowing Grainger to extend our reach into our customer's locations and provide superior service.

 

You Will:

• KeepStock Management/Leadership:
  • Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money.
  • Use Grainger network to collaborate within multiple teams to achieve results.
  • Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent
  • Promote great team member engagement, support team member development.
• Performance/Resource Management:
  • Manage projects by allocating resources ensuring return on investment and profitability.
  • Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
  • Ensure the right solutions and resources are being offered/deployed to customers.
  • Ensure excellent customer survey satisfaction levels.

You Have:

• 5+ years' manufacturing or industrial business experience with direct leadership experience.
• Understanding of financial and economic concepts.
• Experience leading in a matrixed environment.
• Experience building and working within different teams.
• Strength in process improvement, ownership and control and project management
• Experience leading and working towards goals with a remote team.
• Ability to be in the field in the southeastern suburbs of Cleveland three days a week coaching your team.

 

Rewards and Benefits:

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out the highlights below and review all our benefits at GraingerTotalRewards.com.

• Medical, dental, vision, life, and pet insurance plans and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
• Paid time off (PTO) and 6 company holidays per year
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth paren