Staff Relations Senior Manager - Regional Staff Relations Lead
AmgenAbout the role
Career Category
Human ResourcesJob Description
Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces - https://www.greatplacetowork.pt/ - ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a growing team of 340 talented people and more than 35 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. Based in Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients.
Staff Relations Senior Manager - Regional Staff Relations Lead
Live
What you will do
The Regional Staff Relations Lead is responsible for HR investigations and Staff Relations work and initiatives in Amgen’s Europe, Latin America, Middle East, Africa and Canada (“ELMAC”) region. The Regional Staff Relations Lead also will collaborate closely with regional HR leaders, country HR Business Partners, and other HR Centers of Excellence to educate managers and staff on Amgen HR policies and investigations processes.
The Regional Staff Relations Lead reports to the Associate Director Staff Relations. Staff Relations is a specialized HR function that partners closely with managers, Compliance, Legal, and collaborators in HR to protect Amgen values, investigate potential violations of HR policies, provide practical advice and direction on coaching staff and managers, and to advise on performance and behaviors management, involuntary terminations, and workplace accommodations.
This is a hybrid/flex commuter role and the successful candidate may be based at the Amgen Capability Center in Lisbon, Portugal (ACCP), or in the UK at the Amgen Uxbridge or Amgen Cambridge sites.
Win
What we expect of you
Key Responsibilities:
Serve as primary escalation point for business leaders and HR partners on HR investigations in the region.
Conduct and/or direct thorough, timely, and impartial internal HR investigations in the ELMAC region involving staff members at all levels of the organization.
Identify relevant investigation issues; plan, schedule, and conduct effective interviews; effectively assess witness credibility; and gather and analyze evidence and Amgen policies to make well-reasoned conclusions.
Draft well-written investigation plans, summaries, and other investigation records.
Provide investigation updates and findings to HR colleagues, business leaders, and other internal partners and stakeholders in a clear, concise manner.
As needed, source and use third-party investigators and/or translators to assist in the completion of timely and objective investigations.
Maintain confidentiality and sensitivity to all issues, and conduct investigations objectively.
Maintain metrics of all investigations conducted in the region; identify trends based on the data; and present on metrics and trends to partners and leaders.
Identify and implement continuous improvement opportunities and best practice for internal HR investigation processes.
Serve as a resource for employee relations matters to HR partners in the region.
Act as an expert in the region on best practices in the staff relations space, maintaining strong consistency and connectivity with the Global Staff Relations team.
Partner with regional/local HR, Compliance, and Learning & Development to create and deliver training on key HR policies and on reporting suspected violations of policies.
Support the evolution of employee relations capabilities across the region; act as an expert, trainer, and mentor on effective HR investigations.
Basic Qualifications
Doctorate degree and 2 years of HR Investigations experience
OR
Master’s degree and 4 years of HR Investigations experience
OR
Bachelor’s degree and 6 years of HR Investigations experience
Preferred Qualifications
Experience working and/or living in Europe, Latin America, Middle East, Africa and/or Canada
Fluent in English and in a language spoken in the ELMAC region (e.g., Spanish, Portuguese, Turkish, Arabic...)
Employee relat
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