Client Relations Representative - Insurance Program Associate

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. 

 

Program Associate / Client Relations

About Us

We are a specialized insurance provider focused on the sports and events industry, delivering tailored coverage solutions that help clients execute successful, risk-managed events. With decades of experience, we pride ourselves on combining industry expertise with high-touch client service.

This role will work in the NY, NY office

Position Overview:    The Program Associate plays a key role in delivering a seamless client experience by supporting program operations and building strong client relationships. This position is ideal for someone who thrives in a fast-paced, client-facing environment, enjoys problem-solving, and takes pride in creating a positive and professional experience for every interaction. You’ll serve as the initial point of contact for clients while coordinating with internal teams to deliver consistent execution of services and programs.

Key Responsibilities:

Client Experience & Coordination:  Act as a front-line resource for clients, assisting with coverage setup and guiding them through the binding process. Ensure a smooth experience by delivering clear communication, accurate information, and consistent follow-through. 

Program Support:  Support day-to-day operations, providing organized and accurate client records, ensuring all information is communicated effectively across teams and help program implementation.

Account Management:  Maintain accurate client records and ensure clients receive timely updates and information regarding their coverage.

Problem Solving & Issue Resolution:  Proactively identify client needs and resolve issues efficiently, escalating more complex matters as needed while maintaining a high level of client confidence.

Process & Service Improvement:  Contribute to ongoing improvements in client experience by identifying trends, gaps, and opportunities within workflows.

Qualifications: 

Education:

• Bachelor’s degree preferred (Business, Communications, Hospitality, Marketing, or related field)

Experience:

• Experience in client-facing roles such as hospitality, customer experience, account coordination, or service industries preferred

Skills:

• Strong communication skills with a professional and approachable demeanor
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• Proficient in Microsoft Office (Excel, Outlook, Word) and open to learning new systems
• If not currently licensed, willingness to obtain P&C license (training/support provided)

Attributes:

• Proactive, organized, and customer-focused with a positive attitude and a commitment to delivering high-quality service with the ability to adapt to changing client needs and industry trends.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.  Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement.  Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate. 

 

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your