Supervisor, Student Records

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Management_Executive 602

Pay Range: $54,200.00 - $89,500.00

Job Description

As a Supervisor, Student Records, you’ll lead a dedicated team that ensures accuracy and efficiency in managing student records. Your work will directly impact the student experience by maintaining service level agreements, driving quality assurance, and supporting organizational goals through collaboration and innovation.

What You'll Do

• Oversee daily workflows and manage team operations, including hiring, training, and coaching staff
• Monitor and maintain departmental service level agreements and quality standards
• Provide coverage for workspace overflow and ensure timely processing of student records
• Collaborate with cross-functional teams and act as a subject matter expert for Student Records
• Lead special projects and contribute to policy development and process improvements
• Analyze data trends and prepare reports to inform leadership decisions
• Conduct performance reviews and support employee development through mentoring and training

What You'll Bring

• Bachelor’s degree in a related field
• 3 or more years of experience in a contact center environment or previous leadership experience
• Strong proficiency with Microsoft Office suite and student information systems
• Advanced knowledge of institutional policies and Banner data reconciliation
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills with a professional business tone
• Demonstrated ability to lead teams, coach employees, and drive performance improvements

Bonus Points if You Have

• 2 or more years of experience in a Student Records office
• Advanced level knowledge of CRM systems and student information platforms
• Experience contributing to organizational policy development and strategic planning

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

What to Expect

At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you’ll hear from a recruiter or hiring manager who will guide you through the process and help you know what to expect at each stage. We aim to communicate decisions promptly and respectfully.Here’s what that typically looks like:• Introductory call with a recruiter to learn about WGU and your experience
• Interview with the hiring manager
• Interview with a senior manager
• Final leadership interview

Work Location

This is a full-time, in-office position at WGU’s Salt Lake City, UT office.While we welcome talented applicants from all backgrounds, WGU is not able to provide visa sponsorship for this specific role.

What You’ll Receive as a Full-Time WGU Employee

This role is a full-time, regular position (40 standard weekly hours) and includes a comprehensive benefits packag