Client Service Lead

Job Title: Client Services Lead
Front Office / Office Services Administrator/ Mailroom & Receptionist

Position Summary
The Front Office / Office Services Administrator & Receptionist serves as the primary face of the office, delivering high-touch, professional experience for clients, visitors, and employees. This role balances front-of-house hospitality with administrative, office services, and mailroom support, ensuring seamless daily operations and consistently elevated client experience.

Key Responsibilities
Front Office & Client Experience
• Serve as the first point of contact for clients, visitors, executives, and vendors
• Provide a warm, polished, and professional welcome experience aligned with corporate standards
• Manage visitor registration, guest badges, and access protocols with discretion
• Answer, screen, and route incoming calls and inquiries professionally
• Anticipate client and executive needs and respond with urgency and professionalism
• Maintain a pristine, client-ready reception and front-office environment always
Client-Facing Administrative Support
• Support executives and client-facing teams with scheduling and coordination
• Assist with client meetings, including room setup, technology readiness, and hospitality services
• Coordinate catering, refreshments, and special requests for meetings and events
• Serve as a point of contact for client inquiries related to office operations

Mailroom & Shipping Operations
• Receive, sort, log, and distribute incoming mail and packages promptly
• Process outgoing mail, overnight shipments, and courier requests with attention to deadlines
• Track and reconcile shipments using internal systems and carrier platforms
• Coordinate courier pickups and deliveries (FedEx, UPS, USPS, local couriers)
• Maintain mailroom logs, delivery confirmations, and service metrics
• Escalate shipment issues or time-sensitive deliveries to management

Office Services & Operations
• Support daily office operations and front-of-house service standards
• Submit and track service requests for facilities, IT, and building management
• Monitor office supply inventory and ensure front-office areas are well stocked
• Support onboarding and offboarding processes (badges, access, workspace readiness)
Communication & Professional Representation
• Represent the organization with professionalism, discretion, and confidence
• Communicate clearly with internal teams, clients, vendors, and building partners
• Maintain confidentiality when handling sensitive client or business information
• Escalate operational concerns proactively to ensure service continuity

Qualifications & Skills
• 2+ years of experience in front-desk, client-facing, office services, or hospitality role
• Exceptional customer service and interpersonal skills
• Strong verbal and written communication skills
• Professional presence, demeanor, and appearance
• Ability to multitask and remain composed in a high-visibility environment
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Ability to lift and carry packages (typically up to 30 lbs.)

Preferred Experience
• Experience in executive reception, corporate hospitality, or professional services environments
• Mailroom or shipping/receiving experience in a corporate setting
• Familiarity with visitor management systems and shipping platforms

Work Environment
• Onsite, high-visibility front-office environment
• Combination of client-facing reception and operational support
• Standing, walking, and light lifting required

Key Competencies
• Hospitality-driven mindset
• Client-first approach
• Professional judgment and discretion
• Attention to detail and reliability
• Calm, confident presence under pressure

 

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range$25—$26 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lea