Program Supervisor - Crossroads Clubhouse

CLASSIFICATION TITLE:

Program Supervisor - Crossroads Clubhouse

SALARY:

$77,439.36 - $100,161.33

DEPARTMENT:

Community Mental Health

Opening Date:

10/14/2025

Closing Date:

10/28/2025 12:00 a.m.

FLSA STATUS: Non-exempt - overtime pursuant to Collective Bargaining Agreement or Human Resources and Labor Relations Policy

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:00 a.m.

GENERAL SUMMARY

Under direction, assists in recruiting, selecting, and training team members.  Supervises, evaluates and monitors all Clubhouse personnel as assigned. Develops and implements procedures to ensure that appropriate specialty assessments are provided to various populations, including children and adults with mild to severe mental illness, substance abuse, developmental disabilities, severe emotional disturbances, and similar populations. Ensures that services are delivered in the least restrictive level of care possible. Oversees all programs and services rendered to consumers, including transitional employment, supported employment, independent employment, and any additional services in alignment with Clubhouse International guidelines. Develops and tracks data and reports for management, including quality measures, hospital recidivism and penetration rates. Ensures integrated care is provided to all consumers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Oversees day-to-day operations of the Clubhouse, providing supervision and direction to staff. 

Maintains responsibility for ensuring adequate staffing of the day-to-day operations through monitoring staffing levels and authorizing leave as appropriate.

Represents Clubhouse at various committees as assigned.

Develops and maintains a working relationship between other outpatient clinics, Macomb County Community Mental Health (MCCMH) Programs, and community service agencies/programs to ensure ongoing coordination and rapid entry/reentry into the MCCMH system.

Maximizes quality of service and cost effectiveness of the programs through ongoing discussions with the Director of MCCMH Community and Behavior Health Services and by attending administrative meetings.

Collects, analyzes, and reports data related to productivity, outcomes, quality measures, and trends.   

Collaborates with other MCCMH departments and staff to share resources, provide staff coverage, and ensure that persons served are receiving needed services.   

Conducts and participates in weekly team meetings related to evidence-based treatments as needed. 

Monitors implementation of evidence-based treatments and develops solutions to barriers in implementation of these treatments.   

Manages projects and system initiatives and collaborates with system leadership teams to ensure policy, Electronic Medical Record (EMR), and service delivery alignment with all regulatory requirements.

Assists in the development, writing and implementation of program initiatives including collaborative initiatives with multiple organizations and disciplines. 

Monitors, analyzes and takes action to ensure quality services are provided while maximizing staffing and clinic resources.

Implements procedures to verify accuracy and quality of records are complete and meet auditing requirements.

Executes quality assurance reviews related to program deployment, policy viability and performance metrics at the local level.

Implements best practices such as trauma-informed and culturally competent care, dialectical behavioral therapy and collaborative problem solving.

Collaborates with the Board of Directors to develop and implement the organization’s strategic plan.

Serves as a liaison between MCCMH, Clubhouse International and Michigan Clubhouse Coalition, representing Crossroads Clubhouse in local, state, and national advocacy efforts.

Provides executive leadership to staff, volunteers, and members, fostering a culture of inclusion, empowerment, and accountability in alignment with Clubhouse International Quality Standards, MCCMH and the County.

Keeps MCCMH and the Board of Directors informed on organizational progress, challenges, and emerging opportunities.

Implements the Clubhouse Model best practice.

Promotes teamwork and positive communication between Board members, staff, and other appropriate stakeholders.

Represents Crossroads Cl