Customer Service Specialist

About ITT:

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

Position Summary

As a member of the Sales team, you will drive the Customer Experience. Engage with external customers to liaison between internal functions and customers on product and order related issues. Process orders, providing pricing and delivery information, answering questions pertaining to shipments, and the handling all other inquiries to ensure that customers receive services that meet or exceed their expectations

Essential Responsibilities

• Providing excellent customer support is a key to retaining customers. Crucial to customer support is providingcustomers with order status. Order status helps with better business relationships and improves customerretention. The Inside Sales – Customer Service Role will request status on customer orders, including returns, fromthe status team. They will then communicate this information directly to the customer.
• This position is responsible for coordinating payment with the customer via credit card or wire transfer. You will also be responsible for obtaining credit card information and processing the credit card transaction when the order is ready to ship.
• Responsible for updating the q-clause file when requested by theproduction planning team.
• Other tasks as assigned by the Sales Director.

Position Requirements

High School Diploma

Customer service and sales experience preferred

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

The pay range for this role is $22.69 - $33.84 per hour plus a benefits plan