Professional Services Operations Analyst

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We’re seeking a motivated, relationship-oriented problem-solver to join our forward-thinking team. As a Professional Services Operations Analyst, your mission is to empower Axon’s Professional Services Organization (PSO) with reliable data, intuitive dashboards, and scalable systems that support operational excellence and a seamless customer deployment experience. You’ll lead high-impact projects that shape how we deploy products, scale teams, and make data-informed decisions—improving key metrics like deployment cycle time, backlog health, and team utilization. This role is ideal for someone scrappy, data-savvy, and ambitious—ready to take ownership in a fast-paced, cross-functional environment.

Location: This role is based in our Axon hub locations - Seattle WA, San Francisco CA, Scottsdale AZ, Denver CO, Atlanta GA or Boston MA
Reports to: Senior Manager, Deployment Operations
Direct Reports: N/A

What You’ll Do:

Project & Systems Support

• Drive timelines and accountability for process and system improvements.
• Map data workflows, document business needs, and lead enhancements from discovery through rollout.
• Own initiatives focused on automation, scalability, and operating model improvements across PSO and adjacent teams.

Data Analysis & Reporting

• Aggregate, clean, and interpret data to identify trends and opportunities.
• Build and maintain executive-ready dashboards in Sigma, Power BI, Smartsheet, etc.—leveraging AI to automate workflows.
• Turn vague, ad-hoc requests into clear, business-ready answers—and uncover insights stakeholders didn’t know to ask for.

Data Governance & Quality

• Validate and audit core metrics to ensure reporting is trusted and consistent.
• Trace data issues to their upstream source, document root causes, and recommend long-term fixes.
• Support governance initiatives that strengthen our data infrastructure, definitions, and usage standards.

Cross-Functional Collaboration

• Build trusted partnerships with teams across Axon—including Commercial Operations, IT, Finance, Customer Success, and Sales— to align priorities, resolve blockers, and accelerate outcomes.
• Translate ambiguous questions into clear business problems by listening actively and asking the right questions.
• Communicate insights clearly and credibly to a range of audiences, adapting your approach to meet the moment.

What You Bring:

Experience

• 2-3 years in data analytics, operations, or business insights with project ownership
• Proven ability to problem solve, manage cross-functional initiatives, develop insightful dashboards, and drive process improvements

Skills & Tools

• Proficiency in Excel is required. Experience with SQL or Python is a strong plus.
• Familiarity with tools like Power BI, Sigma, or Smartsheet for dashboarding and workflow management.
• Comfort and enthusiasm in using AI-powered tools.
• Ability to build executive-ready dashboards and synthesize multi-source data into actionable insights.

Approach

• A consultative mindset—you ask sharp questions, listen actively, and align data solutions to real business needs.
• Clear, confident communication—you simplify complexity and make insights accessible to both executives and frontline teams.
• Reliable execution—you handle quick-turn requests while driving longer-term projects to completion.
• A bias for action and improvement—you bring structure to chaos, think critically, and constantly seek smarter, more scalable ways to work.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You:

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs