Business Operations and Strategy (BOS) Global Sr. Consultant

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Business Operations and Strategy (BOS) Global Sr. Consultant is responsible for creating discipline and maintaining best practices in the global Client Services implementations area. The individual will be engaged in reviewing, updating, and communicating new Product and Services Implementations best practices across multiple teams. The individual will manage and drive forward any implementation program and/or initiative that impacts global implementations. The ideal candidate needs to be ambitious, highly analytical, strategic professional and possess a unique mix of analytical rigor, natural curiosity, and leadership to develop implementation insights for the organization, and to drive cross functional and regional coordination related to implementation strategic initiatives. This new role will report directly to the LAC Client Services Sr. Director of Business Operations and Strategy but will work closely with the Global Implementations Sr. Director in developing the future global implementations service model.

Responsibilities:

• Support the development, management, and tracking of the implementations policy document.
• Contribute to developing and executing the future single operating model of the implementations’ organization.  
• Coordinate with the various implementation’s stakeholders including Regional Implementations Leads, Project Managers, Product, Sales, Client Success Managers to understand and communicate best practices with any new processes and procedures.
• Lead quantitative and qualitative analyses of project data into presentable and actionable insights.
• Develop presentations that highlight insights in innovative and creative manners for leadership and the broader Client Services team.
• Conduct analysis on Net Promotor Score (NPS) results to improve processes and procedures with respective action plans.
• Build and enhance positive working relationships with Visa’s internal stakeholders.
• Proactively identify and recommend opportunities for internal process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Update and influence team members regarding practices, procedures, and policies.
• Lead process improvement projects within Client Services Implementations.
• Must have the ability to manage operational and strategic decision-making processes.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Lean Green Belt or above certification a must, with other project management certification desirable (Scrum, PMP, etc.).
• Experience using standard Office tools (e.g., MS Project, Excel, PowerPoint, Word, Tableau, MS Teams, Dynamics, etc.).
• Must be fluent in professional business (written and verbal) English, Spanish & Portuguese is a plus with excellent verbal communication skills.
• Excellent time management, organization, planning skills, and teamwork are essential.
• Able to set priorities, influence others, and manage customer expectations.