Willow Specialty Pharmacy Analyst

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

ChristianaCare Offers:

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Primary Function:

The Epic Willow Specialty Pharmacy Analyst is responsible for the design, build, configuration, testing, implementation, and optimization of Epic’s Willow Specialty Pharmacy module. This role supports the unique workflows of specialty pharmacy services, including patient enrollment, therapy management, refill coordination, and accreditation tracking. The analyst collaborates with pharmacy, clinical, and IT stakeholders to ensure the system supports high-quality, patient-centered care and meets regulatory and operational requirements.

Principal Duties and Responsibilities:    

• Lead the implementation and ongoing optimization of the Epic Willow Specialty Pharmacy module.
• Configure and maintain specialty pharmacy workflows including patient enrollment, outreach scheduling, refill management, and therapy goal tracking.
• Collaborate with pharmacy leadership and clinical teams to gather requirements and translate them into system design and configuration.
• Support integration with financial assistance programs, prior authorization tracking, and specialty program eligibility criteria.
• Develop and maintain work queues, accumulators, and reporting tools to support accreditation (e.g., URAC, ACHC, TJC) and operational efficiency.
• Ensure seamless communication between pharmacy staff and care teams using tools like Secure Chat, In Basket messaging, and MyChart.
• Provide training and support to pharmacy staff, ensuring effective use of Epic tools for specialty workflows.
• Participate in audits and support documentation and reporting for accreditation and compliance as needed.
• Provide ongoing support and troubleshooting for the system post-implementation, addressing user issues and concerns promptly. 
• Facilitate regular meetings and communication with stakeholders to ensure alignment and collaboration. 

Education and Experience Requirements:

• Minimum Bachelor’s degree in Healthcare, Information Technology, or a related field or higher preferred.
• 2-3 years of experience working with Epic systems or similar EHR platform required. 
• High School diploma with 5 years of related experience may be considered in lieu of bachelor’s degree.
• Epic Specialty Pharmacy or Willow Ambulatory Certification preferred.
• Experience with Epic Compass Rose preferred

Knowledge, Skill, and Ability Requirements:

• In-depth understanding of specialty pharmacy operations, including therapy management, patient outreach, and financial assistance coordination.
• Experience configuring Epic tools such as accumulators, work queues, and specialty program workflows.
• Familiarity with accreditation standards and documentation requirements for specialty pharmacy.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced healthcare environment.
• Experience with project management and delivering system enhancements on time and within scope.
• Strong communication and interpersonal skills.