Senior Customer Service Representative

GEA Group is seeking a Senior Customer Service Representative to manage customer inquiries, process RFQs, handle returns, and coordinate with teams to ensure accurate and timely solutions. This role includes ERP management, supplier communication, and account setup support. Join us to deliver exceptional service in the food, beverage, and pharmaceutical industries!

Responsibilities / Tasks

• Manage incoming customer requests, including parts clarification and request routing to the proper personnel (Includes Shared Inbox Customer Handling)
• Responds to customer inquiries in a timely and professional manner, to include acknowledgement of original inquiry within 4 hours and confirmation of inquiry within 24-hours. (email, phone, portal, etc.)
• Efficiently creates & communicates offers within ERP & online via customer portals
• Efficiently processes RFQs (within ERP & online via customer portals) as well returns/warranties
• Work with engineering to establish part/component identification. 
• Create new part numbers in ERP
• Communicates with outside suppliers to obtain pricing, lead-times, etc.
• Enters customer information into online portals and initiates new customer account set up.
• Interface with the parts warehouse and/or GEA factories on internal purchase orders and deliveries, including expedited processing for urgent requests.
• And other tasks as assigned by manager

Your Profile / Qualifications

• Excellent written and verbal communication skills
• Detail oriented / strong organizational skills
• Well-developed inter-personal skills
• Basic knowledge of E-Commerce platforms
• Ability to work as an individual and within a team
• Knowledge of industrial refrigeration industry
• Knowledge of accounting principles
• Knowledge of basic business practices
• Advanced knowledge of Microsoft Office Products, e.i., word, excel, outlook. Etc.
• High School Diploma or GED – preferred is an associates business degree, related technical degree or commensurate experience in technical inside sales
• 3+ years related experience in performing order processing and inside sales to demanding industrial customers

Working at GEA Group has significant benefits:

12 Paid Holidays

PTO - Paid Time Off

Medical Plans

Dental Insurance

Vision Insurance

Health Savings and Spending Accounts

Tuition Reimbursement

401k with excellent employer match

Wellness Incentive Program

Employee Assistance Program

#engineeringforabetterworld

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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