PS Customer Support Analyst JR - French - Temporary

Your Responsibilities:     

This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:

• Provide end to end support and 1st level resolution for employees and managers reaching out to People Services & Support Team via phone, live chat, web submit or email.
• Provide appropriate and accurate information and guidance to employees and managers regarding HR and policies making full use of knowledge management tools and in order to do so effectively stays abreast of changes in knowledge management content.
• Employ case management system effectively to ensure efficient case delivery and act as the central contact for the employee or manager, ensuring they are kept up to date with regular updates and follow up for closure.
• Maintains working knowledge of Workday and Service Now as well as HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas.
• Work closely with PS&S Data Management team and & HR Business Partners (tier 2) to ensure all procedures are followed and requests completed within service level agreements.
• Act as an internal subject matter expert on GSK transactions/processes.
• Advise managers across the region regarding all aspects of Position Management.
• Understand and deliver services against Global Value Stream Metrics and standards.
• Uses Dashboard and available data analytics to ensure personal performance meets all agreed service standards and any Continuous Improvement opportunities are identified and followed up accordingly.
• Deliver against all compliance imperatives including support for local and global Data Audits, local legislative needs, protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies. }
• Take ownership for all relevant Service Operating Procedures to ensure they are fit for purpose and governed according to accepted Global standards.

 Why you?

Basic Qualifications:

We are looking for professionals with these characteristics to achieve our goals:

• University degree, bachelor’s degree or equivalent experience.
• Experience working in an HR Shared Services, Support Centre or Customer Support environment.
• Excellent written (language/grammar) and verbal (listening/speaking) communication skills in: English and French.
• Excellent and high level of expertise in standard MS Office software (Word, Excel, PowerPoint)

Preferred Experience:

However, if you have the following, it would be a plus:

• Experience with Workday or other HRIS systems, online tools, and an understanding of the downstream impact of transactions to benefits and payroll.
• Good knowledge of country legislation requirements across a range of diverse countries supported by the hub (Canada, USA).

If you feel this is your next career move, please apply up to July 7th, 2024.

Why GSK?

Our values and expectations are at the heart of everything we do and define our culture so that together we can deliver extraordinary impact for patients and consumers and make GSK a brilliant place to work.

As a GSK employee you will be encouraged to be you in a diverse and inclusive environment that focus on your wellbeing and enables you to feel good and to thrive, and gather the opportunities we offer to learn, develop and keep growing.

At GSK we believe that we all bring something unique and when we combine our knowledge, experiences and styles together, the impact is incredible. Join us to make the difference and play an important role on the benefit of millions of patients and consumers worldwide.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best t