Senior Analyst

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The Senior Analyst is responsible for providing exceptional technical support for multiple business units that focus on digital applications in sports and technology within GolfNow, Youth & Recreational Sports and Fandango divisions that focus on B2B and B2C sales, application development, and content creation. 

Daily tasks include end-user support, hardware/software maintenance, upgrades and configuration, application support and training, application administration, and first-level network and infrastructure support.

Candidates must possess knowledge of E-Commerce and production industries, excellent communication skills, the ability to work effectively under pressure, and creatively diagnose and resolve hardware, software, and network issues.

Responsibilities

• Primary position responsibility is all facets of end-user support.
• Develop and implement IT policies and procedures to improve support services.
• Collaborate with other IT professionals and departments for project management and problem-solving.
• Quickly respond to requests for technical assistance via multiple inputs/channels, including in person, phone, and electronically via remote access platforms to meet established SLA's.
• Follow standard Help Desk operating procedures; accurately resolve and document Incidents and Requests using ticket tracking software.
• Identify and escalate situations requiring urgent attention - redirect problems to appropriate technical resources.
• Configure, support, troubleshoot and resolve issues associated with desktop and laptop computers, servers, printers, remote access, and file shares.
• Configure, support, troubleshoot and resolve issues associated with Microsoft 365 and other applications.
• Configure, support, troubleshoot and resolve issues associated with mobile devices such as smartphones, tablets, and MiFis.
• Configure, support, troubleshoot and resolve issues associated with smart devices, including TVs and set-top boxes such as Apple TV, Roku, and Amazon Fire.
• Configure, support, troubleshoot and resolve audio-visual and video conferencing equipment issues.
• Support, troubleshoot, and resolve issues related to network access, including physical cabling, utilizing appropriate systems and tools.
• Creating configuration and user documentation of supported applications and systems.

• On-Call support, which may include after-hours remote and on-site support.

Qualifications

Basic Requirements:

• Bachelor’s degree from an accredited college; or related experience and/or training; or equivalent combination of education and experience.
• 3+ years of IT analyst experience in a fast-paced E-Commerce and production environment
• High level of experience with Microsoft Windows Operating Systems - Desktop and Enterprise Systems, e.g., Windows 11, Windows Server 2019 and 2022.
• High level of experience with Apple Operating systems, including terminal commands.
• High level of experience with Mobile Operating systems, including iOS and Android.
• High level of experience