Job Description Summary

POSITION TITLE: Field Service Associate



DEPARTMENT/COMPANY: Technical Service and Support/BD Diagnostics



LOCATION: 7 Loveton Circle, Sparks, MD 21152



JOB GROUP: JG1



REPORTS TO: District Team Lead and dotted line to Service Manager.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Position Summary  

Key Deliverables and Responsibilities 

• Responsible for providing on-site support to BD customers that includes but is not limited to: installation and service of diagnostic instrumentation, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.  

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.  

• Provide follow-up service by calling customers who have recently been provided service. Ensure service was complete and satisfactory to the customers' needs.  

• Properly maintain car stock inventory, test equipment, tools, and technical data.  

• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.  

• Display maturity and judgment in time management and expense control.  

• Maintain expense levels within the established guidelines for field service travel and sites visits.  

• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.  

• Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy.  

• Interface optimally with other departments and managers to resolve customer problems and issues.  

• Perform other duties as assigned. Accountable for providing support to customers that meet BD standards of outstanding quality service at all times. Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.  

• As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment. 

 

Qualifications 

• High School Diploma, or technical training acquired through formal training, or hands on experience in a manufacturing, or similar technical role. 

• Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is a plus.  

• Must have good communication and customer service skills including technical writing and training.  

• Must have effective interpersonal skills, organization/prioritization, and administrative skills.  

• PC-based equipment and application software knowledge highly preferred. 

• A technical degree or related certification is a plus.  

• Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards. 

• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs. 

• Must meet Vendor Credentialing Requirements 

Physical Requirements 

• Ability to lift 30 to 40 lb. objects from the floor to chest level 

• Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day 

• Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10-hour period to assemble and repair instrument suites 

• Ability to push and pull objects weighing up to 70 lbs   

• Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day 

• Ability to carry a 30 lb. pack on your back for up to 1 hour 

• Ability to drive distances of up to 6 hours, and in adverse wea