Core Returns Clerk

At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace.

Guided by our mission of Opening Doors for Generations & grounded in our core values—Together We Thrive, Do What You Say, Do the Right Thing, Better Every Day, and Get'er Done—we strive to make a lasting impact for our customers & communities. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered for full-time employees:

• Medical
• Dental
• Vision
• Accidental Insurance
• Critical Illness
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• 401K + Company Match
• Legal Shield

Job Summary:

The Core Returns Clerk processes daily core returns and works with customers to collect past due cores.

Duties/Responsibilities:

· Assist in processing daily core returns

· Scan and file daily core return paperwork obtained from Receiving

· Process returned cores in the company’s financial system and update past due core report

· Send past due core list to customers on a scheduled basis or as requested

· Contact customers regarding past due cores

· Process customer invoices/credit memos for past due cores

· Process credits for the return of past due cores

· Assist customers with core questions

· Run weekly core aging reports

· Attend weekly meeting to review past due and returned core report. Discuss collectability issues and determine resolution

· Scheduling incoming/outgoing freight pick ups

Required Skills/Abilities:

· Strong verbal and written communication skills

· Strong organizational skills and attention to detail

· Strong analytical and critical thinking skills

· Ability to manage time and prioritize tasks to meet established deadlines

· Ability to function effectively in a high-paced and at times stressful environment

· Proficient with Microsoft Office Suite or related software

Education and Experience:

High school diploma or equivalent

Education classes in accounting, finance, or business management are desirable

Accounts receivable or customer relations experience preferred

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer