Fragrance & Beauty Advisor - North Hills, NC

Fragrance & Beauty Advisor - North Hills, NC

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. 

About the role:

Be an essential part of our expanding Fragrance & Beauty community at CHANEL – “the ultimate House of Luxury. As a Fragrance & Beauty Advisor, you are the ultimate CHANEL brand ambassador. You lead by example and treat each guest with the upmost respect, ensuring each feels welcome, confident and at ease. You have an emotional intelligence - the ability to develop strong, long-lasting relationships and the intuition to provide consistent and extraordinary experiences for both internal and external clients. 

What impact you can create at CHANEL: 

• Successfully provide superior service to every client, every day through the CHANEL service ritual 

• Deepen client relationships and loyalty through personal connection and building trust 

• Contributes to build the business by achieving sales targets, using all levels such as product, services, and data capture to loyalize, recruit and retain clients 

• Attend seasonal seminars hosted by Education Executives and utilize the Inside Beauty learning application on a daily basis to implement all learnings into your day to day 

• Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa 

• Address and successfully resolve client situations according to company philosophy and standards. Partner with the appropriate teams as needed 

• Understands the details of upcoming events and involves each client through introduction and demonstration 

• Has solid knowledge of the Brand, its heritage and know-how, and shares it with the clients as well as the team 

• Knows and understands the business challenges, client needs and the surrounding market

• Ensures that the work area is clean, tidy, hygienic, and professional at all times; knows and respects Visual Merchandising guidelines 

• Have a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity 

• Treat others with respect, acknowledges cultural differences, and is willing to learn from those differences 

You are energized by: 

• Being service oriented, expressing genuine concern for customer's needs 

• Being an excellent listener and eager learner 

• Flexible: adaptable to scheduling changes, new ideas and direction 

• An enthusiastic team player 

• Confident and professional, striving for excellence in all you do 

Position Logistics: 

• Articula