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Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects.  Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:

Assistant Manager, Security Training & Investigations

Pay Details:

The annual base salary range for this position in California is $75,000 to $90,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

The Assistant Manager, Training & Investigations Operations is a management position within Security and Guest Services responsible for managing and coordinating the development, delivery, and management of initial and recurrent training programs for all security personnel, both full and part-time.  Training functions also include the research and identification of the most relevant and impactful training topics and opportunities, with consideration given to fiscal impacts.  The Assistant Manager, Training & Investigations is expected to participate in the delivery of training, either as a primary instructor or in a facilitative role.  Toward that end, the position requires significant knowledge and experience in the field(s) of public safety, private security, event security, and/or law enforcement.  Training functions also include the development of training documentation including course outlines, course content, training rosters, completion certification, etc.

         

NOTE: The Training component of this position is specific to the roles and functions within Security & Guest Services, including public safety / building security as well as event security operations.  This position is not intended to replace the training function provided by Human Resources related to workplace conduct and team member requirements and expectations.

  

This position oversees and manages the investigative process, from the initial incident response to the completion of any After Action items identified in the After-Action Report.  This includes direct oversight of staff assigned to conduct and supervise the investigations, communication with outside agencies as needed and appropriate (e.g., law enforcement), and regular interaction with his / her counterparts across departments (e.g., Legal, Risk, Human Resources) prior to and throughout the investigative process. 

NOTE: The Investigations component of this position is specific to incidents with a nexus to the roles and functions of Security & Guest Services, including public safety / building security, event security operations, and certain team-member conduct investigations.  This position is not intended to manage and lead all investigations for the organization.  Certain employee-related investigations will be led by Human Resources, and others will be assigned to Legal / outside counsel depending on the circumstances.

Additionally, this position supports the creation, revision, updating, and dissemination / familiarization of Security policies and procedures.  This responsibility includes research into industry best practices, consultation and collaboration with Legal, Risk, and Human Resources, and evaluation of policy and procedure effectiveness and applicability based on trends, incidents, and changes in the industry.  The Assistant Manager, Training and Investigations, reports directly to the Senior Manager, Security Operations.

Responsibilities

Training Development & Delivery

• Assist in the creation, planning, delivery, documentation, and implementation of team member training programs to improve skills, knowledge, and performance across all security positions including building shift security PSO’s, event security, and leads (supervisors)

• Develop training materials, training manuals, and guides in accordance with organizational needs