Lead Server - The Aerie at Snowbird

Location: Salt Lake City, Utah

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

Title: The Aerie Lead Server

What You'll Do

As a Restaurant Lead and under the direction of the Restaurant Manager, you'll be responsible for managing daily restaurant operation, including team member development and performance, inventory, ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.

Snowbird's Food and Beverage Leads specific job responsibilities:

• Responsible for coordinating and communicating with front and back of house personnel to provide a dining experience that exceeds guest expectations.
• Rewards and disciplines as merited by employee performance. Assigns, oversees and evaluates employee work performance. Recommends promotion, transfer or termination of employees based on performance evaluation.
• Ensures standards of appearance and sanitation are maintained on a daily basis. Maintains good safety practices of employees and guests throughout the property. Follows state policies and regulations for serving alcoholic beverages in a responsible manner.
• Provides directional flow of restaurant during service and plans, supervises all work done by dining room employees.
• Maintains daily records including revenues and payroll and is responsible for monthly profit and loss statements. Completes nightly reports. Reviews daily sales. Adjusts scheduling according to labor and sales figures.
• Ensures all guest needs are met during the course of the meal in order to achieve a positive dining experience. Handles guest complaints in a professional manner.

Interactions

• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

What You Need to Get the Job Done

• High School Diploma or equivalent required.
• Bachelor’s degree in related field.  Additional related work experience may be substituted for education.
• 2-3 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Food Handlers &  Alcohol Certification.
• Sheriff Card

Skills & Knowledge

• Must demonstrate strong interpersonal skills, including excellent guest service, listening and oral communication skills, conflict management skills and dispute resolution skills. Must demonstrate competency in reading, writing and arithmetic with accuracy in counting, adding subtracting, multiplying and dividing. Ability to learn menus and wine lists and display extensive knowledge in wine. Proficiency in handling large sums of money. Must direct staff activities and address guest issues while maintaining interactions between the dining room, the kitchen and the bar. Strong level of proficiency in Microsoft Office applications.
• Ability to handle, process, maintain and protect guest personal information, including credit card information, in compliance with all company or department policies and procedures according to PCI rules and requirements. This includes privacy and confidentiality, reporting, storage and disposal of sensitive information.  Will not share or disclose any guest personal or financial information to anyone unless authorized by the guest, manager or company or unless disclosure is permitted within departmental policies and procedures.    
• Knowledge and understanding of PCI DSS, including the safe and secure handling and maintenance of personal, financial and credit card information of guest/customers.
• Requires judgment within policy guidelines and initiation of activities within job description and responsibility limitations. Understanding of other Snowbird operations is essential.

Work Schedule

• Shifts vary, may be early morning or late evening, weekends, holidays, depending on business levels. Must work 5 days per week.

Working Conditions

• Must be prepared to stay overnight if necessary on occasional times of road closures.
• May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Must be able to lift 25 lbs.
• Must be able to carry trays and other items needed for service.