Quality Assurance Specialist

Summary:  The Quality Assurance Specialist plays a critical role in maintaining the integrity of our ingredient supply chain and finished product portfolio. This position is responsible for managing the ingredient supplier approval program, maintaining ingredient and finished product specifications, and administering product certification processes. The ideal candidate has a strong foundation in food safety regulations, supplier quality management, and technical documentation within a food manufacturing or CPG environment.

SO GOOD SO YOU VALUES:

At So Good So You, it is our mission to care for our bodies and the planet. We also believe that work should be enjoyable. We have a fun, high-performance environment rooted in doing more good together, celebrating curiosity, and focusing on what matters. This value set is the secret behind our incredible growth, amazing team, and why the future looks even brighter.

WHAT YOU’LL DO:

Understands and upholds B Corp principles which consider all stakeholder groups: community, customers, environment, governance and workers.

• Supplier Program Management (40%)

• Administer the ingredient supplier approval and monitoring program, including collection, review, and approval of supplier documentation (e.g., certificates of analysis, food safety plans, certifications, allergen declarations, and specifications).

• Maintain and update the approved supplier list and associated supplier files in the quality management system (QMS).

• Communicate proactively with suppliers to obtain updated or missing documentation and resolve non-conformances.

• Conduct periodic supplier document reviews and risk assessments to ensure ongoing compliance with company and regulatory requirements.

• Support supplier audits and corrective action follow-up as needed.

• Conduct supplier evaluations to ensure compliance with company quality and  food safety standards.

• Ingredient & Finished Product Specifications (30%)

• Create, revise, and maintain ingredient specifications in alignment with purchasing, R&D, and regulatory requirements.

• Develop and maintain finished product specifications, including compositional, microbiological, physical, and labeling parameters.

• Collaborate cross-functionally with R&D, Operations, Purchasing, and Regulatory to ensure specifications reflect current formulations, sourcing, and compliance requirements.

• Manage the specification review and approval workflow and ensure documents are version-controlled and accessible to relevant stakeholders.

• Review supplier-provided specifications against internal requirements and flag discrepancies for resolution.

• Product Certifications & Compliance (20%)

• Manage third-party product certification programs including but not limited to Organic (USDA NOP), Non-GMO Project Verified, Kosher.

•  Serve as the primary point of contact for certification bodies; coordinate documentation submissions, facility inspections, and renewal activities.

• Track certification expiration dates and manage renewal timelines to ensure uninterrupted certification status.

• Ensure ingredient and finished product documentation supports all active certifications and identify gaps or risks.

• Maintain records in compliance with certification body requirements and company recordkeeping policies.

• General Quality & Compliance (10%)

• Support internal and external audits (e.g., SQF, customer audits) by maintaining accurate and complete documentation.

• Assist in HACCP/food safety plan reviews as they relate to ingredient and supplier changes.

• Identify continuous improvement opportunities within documentation and supplier management processes.

Perform other duties as assigned.

WHO YOU ARE:

• Detail orientated and process driven

• A proactive communicator

• Comfortable owning a program end to end

• Willingness to learn and adapt to new programs and software

• Collaborative team player who can also work independently

• Have navigated a supplier who was slow or resistant to provide documentation and found a way through

• Have  managed spec changes tied to a formula or sourcing change, understanding the downstream implications

QUALIFICATIONS:

• 2–4 years of experience in food quality