Senior Learning Experience Designer, Operations Enablement

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Senior Manager, Operations Enablement, the Senior Learning Experience Designer, Operations Enablement will design, develop, and maintain all ongoing training and onboarding materials for multiple teams within Operations. This role is central to modernizing and centralizing training through a blend of digital learning and robust knowledge management systems.

The ideal candidate combines strong instructional design expertise with hands-on experience managing a Learning Management System (LMS) (preferably Absorb) and enabling teams through knowledge base platforms (preferably Guru). This is a full time remote position on our team with occasional travel required for company or team events. 

What you’ll be doing: 

• Manage the intake process for training and enablement requests — triaging needs, scoping projects, and aligning priorities with key stakeholders across Operations.
• Design, develop, evaluate, and maintain compelling, engaging, and scalable eLearning content for onboarding and ongoing training across Operations.
• Manage and maintain the LMS, ensuring courses are properly assigned, completion is tracked, and learning paths are optimized for engagement and performance.
• Serve as the LMS subject matter expert, overseeing course structure, reporting, content governance, and collaboration with cross-functional teams.
• Co-own the knowledge enablement ecosystem by maintaining and expanding our Guru knowledge base — organizing content, implementing standards, and ensuring knowledge accuracy and accessibility.
• Partner with subject matter experts and leadership to revise, approve, and maintain content that reflects current processes and business needs.
• Track training KPIs and learning analytics to measure impact, identify gaps, and continuously improve the learner experience.
• Support and evolve internal enablement communications to reinforce key learning initiatives.

What success looks like: 

• Content Verification Rate. ≥ 95% of Guru cards verified and up to date quarterly. 
• Intake Response Time. Requests acknowledged and triaged within 3 business days of submission. 
• Post-Launch Review Rate. 100% of new trainings reviewed within 30 days of launch for completion, engagement, and satisfaction data.

What we expect from you:

• Bachelor’s degree or equivalent experience required
• 5+ years experience in instructional design or training
• Strong Knowledge of LMS and content authoring systems is required (Absorb and Articulate Rise preferred)
• Proven track record in translating business needs into scalable and impactful enablement solutions
• The ability, resilience and solution-focused mindset to thrive autonomously in constantly changing and ambiguous hyper-growth environments
• Expert relationship builder with th