Systems Assistant - 2nd shift

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Dole Packaged Foods, LLC, Carteret 

Division: Solutions 
Job Posting Title: Systems Assistant - 2nd shift - 94313 
Time Type: Full Time

POSITION SUMMARY

The Junior WMS Super User is responsible for overseeing WMS issues that arise affecting DSV Operations or Client Operations. Responsibilities include but are not limited to troubleshooting, maintaining and supporting the facilities WMS. The Junior WMS Super User will provide solutions to WMS issues, open incidents with cooperate IT for any issues that cannot be resolved locally, set up RF and printers in WMS, and efficiently communicate risks to Management. The Junior WMS Super User will effectively communicate and work with WMS Super User throughout Change Request life cycle which includes performing UAT testing. In addition to WMS issues, the Junior WMS Super User will be required to investigate and resolve EDI issues from Client or DSV side. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations

 

- Acts as the secondary support of the client’s systems solutions for the user community

- Works to identify and resolve system issues on floor pertaining to all functions

- Actively works with Super User to come up with systemic solutions

- Develop and produce regular reports as needed for operations

- Will actively work with corporate IT to resolve issues that cannot be solved locally via detailed incidents

- Review WMS and operational processes to verify transactions are accurately executed

- Deliver improvement proposals on warehouse activity and WMS system

- Actively working to resolve client issues pertaining to WMS and EDI

- Support operation to set up RDT Scanner and Printers in CargoWRITE

- Strong understanding of warehouse functions: Inbound and Outbound

- Effectively communicate issues to Management

- Conduct UAT testing for change requests as needed and suggested by Super User

- Works with Super User to resolve Client or DSV EDI issues

- Works with Super User to create WMS change requests

 

OTHER DUTIES

· Performs other duties as required.

 

SUPERVISORY RESPONSIBILITIES

· N/A

 

SKILLS & ABILITIES

Computer Skills

 

· Mid to Senior Microsoft Office skills

· Technical knowledge of technologies appropriates to the assigned application or set of applications, business unit or region.

· Experience in the administration and maintenance of infrastructure, software, systems, etc.

· Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS

· Wi-Fi experience / RF systems and equipment experience

 

Language Skills

 

· English (reading, writing, verbal)

· Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).

· Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).

· Basic to Intermediate skills needed.

· Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).

· Analytical skills (e.g., storing information, data m