RCM Implementation Project Manager

Company Description

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com. 

Job Description

In the role of Implementation Project Manager, RCM, your job will be to assist new RCM customers in the onboarding and implementation process in various practice management systems within the Therapy Brands portfolio.  

PRIMARY RESPONSIBILITIES OF THIS POSITION

The Implementation Project Manager, RCM, will serve as the subject matter expert on all aspects of assigned RCM projects. This role will:

• Assist customers onboarding to Therapy Brands by walking them through the necessary items needed to outfit the customer with RCM services
• Assist customers with ERA and EDI enrollments in the implementation phase and act as the Therapy Brands sponsor for customers in implementation
• Complete configuration of billing rules and payer set-up for assigned customer accounts during the implementation phase
• Review claim submissions for test/initial claims for assigned accounts and work with RCM team to correct and process denied or rejected claims
• Answer advanced support questions regarding claims management, payer networks, and practice management software
• Lead & drive given Implementation project plan –provide feedback on improvements that can be made based off of customer interaction and experience
• Lead & drive customer implementation calls, walking them through the project plan, and following up with expectations
• Manage multiple implementation projects simultaneously
• Collaborate closely with PMS implementation teams and account management staff to ensure seamless experiences for customers as they transition into new service levels and transition out of the implementation phase
• Track customer progress through implementation, and carefully record and report both internally and externally, using Monday.com, Salesforce, and Outlook
• Report customer status while in implementation – effectively cascading any issues and opportunities to leadership
• Understand and navigate Therapy Brands products to successfully onboard customers to RCM
• Monitor trends in key performance indicators of customer implementation success and execute on strategies to improve performance
• Utilize strategies to reduce customer churn
• Cross train with related RCM products and assist teammates as needed
• Manage and follow-up on tasks in a timely manner
• Assist with projects as necessary to improve Therapy Brands’ procedures and processes
• Other duties as assigned

Thrive@TherapyBrands

Thrivewithus

Qualifications

• Excellence in both verbal and written communication
• Ability to listen well and empathize with others
• Strong organizational skills and attention to detail
• Demonstrated problem solving skills with excellence in critical thinking and analytical experience
• 2+ years of experience in hands-on medical billing, added plus for behavioral health billing experience
• 3+ years customer service/account management experience
• Experience in medical billing denial management and claim structure
• Prior Project Management experience
• Expert experience with Microsoft Office Suite
• Familiarity with project management tools (i.e. Salesforce)
• Proficient computer skills (typing, data entry, general computer and browser usage)
• Ability to multi-task and prioritize work amongst competing tasks

PREFERRED EXPERIENCE

• Bachelor’s degree
• Deep understanding of behavioral health billing and claim structure
• Vast knowledge of Revenue Cycle Management
• The ability to analyze and make actionable decisions from data
• Possess analytical and technical skills to improve time to value during implementation phases

Additional Information

All your information will be kept confidential according to EEO guidelines.

While we have outlined some key qualities we typically seek, it is essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they are not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, includin