Assistant Store Manager

ASSISTANT STORE MANAGER 

The Assistant Store Manager will be responsible for the day-to-day operations at the retail level including staffing, training, scheduling, buying, visual merchandising, cash management, inventory management, and compliance adherence.  This position requires competence in a fast-paced environment, strong leadership skills, and the ability to effectively interact with patients and other members of the Team to ensure a positive culture and the best possible patient experience for our clientele.  You will be reporting directly to the Dispensary Store Manager. 

WHO IS BEYOND / HELLO? 

We founded and built an entire company on two small words that have massive implications. 

In our industry, people are about the transaction – get in, buy something, leave. They care about the bottom line. Not us, we believe in helping, in serving, in questioning, in being deliberate, intentional, fully focused on our customer. 

THE OPPORTUNITY 

• Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics  

• Present a professional image in appearance, actions and words  

• Ensure accuracy with all cash handling  

• Abide by city and state regulations at all times  

• Maintain suitable inventory levels, perform daily inventory audits, and conduct all End of Month Inventory Counts and Reconciliations 

• Receive deliveries, build purchase orders, and maintain accurate records 

• Develop and maintain relationships with vendors 

• Assist with Store Scheduling 

• Complete daily and weekly tasks/duties as assigned by the Store Manager(s) and Director of Retail Operations 

• Maintain neatness, organization, and overall cleanliness of the entire store  

• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on sales floor 

• Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Store Manager(s) and the Director of Retail Operations 

• Effectively and diplomatically troubleshoot MJ Freeway, coupons, and various patient issues 

• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise 

• Pre-Screen, interview, and develop a team who are passionate about medical cannabis and the service they provide 

• Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease 

• Lead by example through being the ultimate illustration of service, dedication, pace and energy  

• Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded 

• Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines 

• Provide support with various employee initiatives and team building 

• Provide support with various off and on hour events and specials 

• Report any and all issues or complaints relating to product to the Store Manager(s) in real-time 

• Work closely with the Store Manager(s) to regularly evaluate the performance of the team, sales, products, procedures, and the company brand 

EDUCATION & EXPERIENCE 

• High School diploma or General Education Development (GED) required 

• Associate or Bachelor’s degree in any field preferred 

• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality 

• Minimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experience 

• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.  

• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills 

• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling 

PHYSICAL REQUIREMENTS 

• Constantly