Sr. Product Manager, Payments

Job Posted: 09/13/2024

Location: Americas

Hi there!

At Zapier, our mission is to make automation accessible and beneficial for everyone. We're seeking a Senior Product Manager to lead our Payment Experience Team. In this high-visibility role, you'll be entrusted with the backbone of our business—our billing system and purchasing experience—ensuring its health by optimizing key metrics like decline rates, conversion, and churn to unlock revenue growth and cost savings.

You'll lead the transformation of our billing system into a global SaaS purchasing platform, serving both self-serve and sales-led customers while ensuring compliance and accessibility in key global markets. Your focus will be on improving the customer billing experience and optimizing subscription and usage-based models to drive revenue growth and retention. You’ll spearhead Pricing and Packaging (P&P) initiatives, including international tax compliance, developing enterprise-grade billing flows, and experimenting with localized pricing strategies.

As a Senior Product Manager, you’ll collaborate with key stakeholders and subject matter experts to drive the product strategy for our global billing experience across all product lines. Your role will ensure the platform remains reliable, scalable, and profitable over time while overseeing a broad, cross-functional scope.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You:

• Billing and Payment Expertise: You bring 5+ years of specialized product management experience in payments and billing within eCommerce or SaaS environments. You've successfully launched multiple payment-related products and possess a deep understanding of global payment ecosystems, including local payment methods, currency conversion, and tax considerations. Your knowledge of billing compliance and security ensures the delivery of reliable and secure payment solutions.

• Strategic Domain Leadership: You see billing platforms as revenue drivers rather than necessary cost centers. You proactively find innovative ways to optimize these systems for business expansion. You create and execute roadmaps that align with both short- and long-term business goals, addressing areas that non-experts might overlook. You navigate the complexities of billing systems, ensuring compliance, scalability, and efficiency while guiding non-technical stakeholders through key decisions.

• Deep Customer Empathy: Your entrepreneurial mindset and curiosity about customer experiences fuel your ability to turn feedback into impactful business opportunities. Your roadmap is heavily influenced by the customer's voice, and you excel at making a compelling customer case for stakeholders. You actively engage with customers, advocate for their needs, and skillfully balance system limitations with UX and functionality.

• Iterative Development & Planning: You thrive in the complexity of billing systems by embracing rapid development and iterative improvements. Skilled at managing scope and trade-offs, you deliver functional solutions quickly, refining them based on customer behavior while maintaining a long-term, customer-first vision. Using a "now, next, later" road-mapping approach, you effectively balance immediate needs with future goals.

• Industry KPIs Mastery: You are well-versed in the key metrics that drive the industry, such as decline rates, conversion rates, involuntary churn, and downgrade recovery. You don’t just track these metrics—you articulate their significance to the broader business strategy, demonstrating how they are mission-critical to the company’s success.

• Mastered EPD-Style Collaboration: As a proven, equal contributor within an Engineering-Product-Design (EPD) leadership dynamic, you foster trust, transparency, and al