Principal Cybersecurity Awareness Specialist

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

The Principal, Cybersecurity Awareness & Communications is a strategic leadership role within the Global Security team, responsible for shaping, executing, and operationalizing security communications and enablement in direct support of the Chief Security Officer (CSO). This role serves as the primary architect and steward of how Global Security communicates internally and externally, ensuring clarity, consistency, credibility, and impact across executive leadership, employees, customers, partners, and external stakeholders.

Operating with a high degree of autonomy and influence, this role translates security strategy, risk posture, SaaS security considerations, incident context, and program outcomes into clear, audience-appropriate messaging that enables understanding, confidence, and action—particularly during high‑stakes and time‑sensitive situations.

Key Responsibilities

Executive Communications & CSO Enablement

- Serve as a trusted communications and awareness partner to the CSO, supporting executive engagement on cybersecurity strategy, risk, incidents, and priorities.
- Develop and maintain a cohesive security story that aligns strategy, priorities, risk posture, SaaS operating realities, and outcomes across forums and audiences.
- Support executive engagement, messaging, narratives, and positioning across leadership, board-level, customer, and external-facing engagements.
- Anticipate executive awareness needs related to emerging threats, incidents, regulatory focus, business change, or strategic initiatives.

Incident Response & Crisis Communications Support

- Support Global Security leadership during cybersecurity incidents and crisis situations, particularly in a SaaS environment, by developing clear, timely, and accurate executive and stakeholder communications.
- Partner closely with Incident Response, Legal, Corporate Communications, Product, Engineering, and executive leadership to align messaging, disclosures, and situational updates during active incidents.
- Translate complex and rapidly evolving cybersecurity incident details into executive-ready briefings, talking points, decision summaries, and customer-aware communications.
- Help ensure consistency between internal, customer-facing, and external messaging throughout the incident lifecycle—from initial response through post-incident communications.
- Contribute to the development and continuous improvement of incident response and crisis communications frameworks, executive readiness materials, and response playbooks.

Internal Security Communications & Enablement

- Partner with Global Security leaders and program owners to translate complex initiatives—including SaaS security controls and incident response capabilities—into clear, actionable communications.
- Design enablement content that supports adoption of security processes, tools, policies, and crisis response practices across the organization.

External Communications & Customer‑Facing Engagement

- Support external-facing security communications in partnership with Legal, Corporate Communications, Product, Engineering, and Customer teams.
- Contribute to customer-facing security materials, executive customer engagements, incident-related communications, and trust-focused narratives in a SaaS context.
- Serve as a communications advisor for customer-facing discussions where cybersecurity posture, risk, transparency, or incident response is part of the dialogue.
- Ensure consistency, accuracy, and credibility across all outward-facing security and incident-related messaging.

Narrative Development & Strategic Messaging

- Develop proactive communication plans aligned to key security initiatives, SaaS platform evolution, transformations, incidents, or milestones.
- Anticipate communication needs tied to organizational change, emerging risk, incident activity, or leadership priorities.
- Shape how Global Security’s response to risk and incidents is understood externally and internally, reinforcing preparedness, transparency, accountability, and continuous improvement.

Collaboration & Influence

- Act as a connective tissue across Global Secur