Director, Business Strategy

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. For more than four decades, Samsung has driven innovation, economic growth, and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services, and AI technology, we’re creating smarter, sustainable, and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

This role is for a Director of Business Strategy, supporting the SVP of the Customer Care organization. The position will focus on key project management to drive business initiatives, ensuring alignment with strategic goals and delivering measurable results.  The successful candidate has a wide range of experience and is able to use professional concepts and company objectives to resolve complex issues in creative and effective ways.

• Lead key project management efforts to support business initiatives, ensuring alignment with organizational objectives.
• Develop and execute strategic plans to drive growth and innovation within the Customer Care business. Determines methods and procedures for new assignments and coordinates others' tasks.
• Collaborate with cross-functional teams to identify opportunities for process improvement and operational efficiency.
• Exercise judgement in selecting methods, techniques, and evaluation criteria to obtain results. Analyze market trends, competitor strategies, and internal performance data to inform decision-making on complex issues.
• Anticipate and identify critical risk factors based on internal and external factors and provide actionable insights and recommendations to senior leadership to support strategic planning and execution.
• Manage activities to prepare messages that are shared across the business organization to address urgent internal and external tasks in support of the SVP’s management activities.

Skills and Qualifications

Minimum Qualifications:

• Bachelor's degree in Business, Finance, or a related field.
• 12 years of experience with a Bachelor's Degree or 10 years of experience with a Master's Degree.
• Proven experience in business strategy and project management.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications:

• Experience in the Consumer Electronics industry.

• Familiarity with cross-functional project management methodologies.
• Advanced proficiency in data analysis and visualization tools.
• Experience working with senior leadership and across all levels of the organization to drive strategic initiatives

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The salary range for this role is expected to be between $224,000 and $245,500.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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