Head of Consumer Eagle Regulatory Remediation (US)

Work Location:

Mount Laurel, New Jersey

Hours:

40

Pay Details:

$160,000 - $220,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Product Management

Job Description:

Depth & Scope:

• Leads Consumer Bank's remediation efforts for major/material regulatory remediation/compliance efforts (non-AML)

• Scope includes any new regulations that are being launched by the OCC, CFPB, Fed, etc including but not limited to:  SB 1071, FDIC370, CFPB 1033/1034, Credit Card Late Fees, etc.

• Owns Consumer Bank Regulatory Remediation planning, Eagle Intake/Scope process for new Regulatory items and requirements development for remediations

• Partners closely with Eagle Project office to ensure that these items are funded and/or that we have the Consumer specific requirements in scope for a broader project

• Coordinates with Consumer Product and Distribution teams as well as with 2nd Lines of Defense/Legal to scope the regulator's guidance and understand what the requirements and structure of the work should be

• Works closely with Consumer Vertical Delivery teams to hand off requirements, scope and approach for solution/build and stays close to the Vertical teams as the execution phase gets underway

• Ensures that we look across business lines and processes to identify holistic solutions, where appropriate, to solve remediation needs

• Enhances AMCB Consumer business governance and controls infrastructure and drive consistency in how we respond to regulators when issues arise

• Partners closely with Audit to ensure that there is a clear plan to validate our work well ahead of any required delivery dates

• Works across Consumer Business Excellence team to ensure that we understand the impacts of this work on Cost, Customer and Controls

• Provides people management leadership by hiring the best and most diverse talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Education & Experience:

• Bachelor’s degree or progressive work experience

• 10+ years of experience; preferably in diverse areas like product management, process engineering, operations, controls and regulatory remediation within or outside the financial services industry

• Proven track record of building and developing high performing teams

• Exceptional problem solving and analytical skills (issue identification, problem structuring, analysis, development of actionable recommendations) and conceptual thinking abilities

• Strong understanding of and experience in implementing large scale and complex programs/projects; proven ability to work effectively with teams and individually

• Excellent communication skills, both written and verbal

• Advanced facilitation and influence management skills, and proven ability to develop good business relationships with internal and external partners

• Able to work in an unstructured and fast paced environment

Customer Accountabilities:

• Understands customer experience impact of remediation activities

• Drives TD Bank's Customer experience strategy within remediation plans

Shareholder Accountabilities:

• Experienced leader that is well versed in the banking regulatory landscape and uses that to solve problems

• Understands the Consumer Bank business and how TD operates

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Cont