Business Consultant, Global Product Excellence

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Global Product Excellence team is a central center of excellence dedicated to ensuring that Visa’s products meet the highest standards of quality, innovation, and customer satisfaction on a worldwide scale. This global team’s charter is to drive operational and product excellence at Visa by defining and promoting best practices in product development, delivery, and continuous improvement. By partnering with product managers, engineers, regional leaders, and other cross-functional stakeholders, the Global Product Excellence team works to enhance product execution and scale product management effectiveness, creating consistent processes and metrics that help us initiate, plan and launch outstanding products across diverse markets. Ultimately, the team’s mission is to bridge product strategy with execution and embed a culture of quality and innovation into our product lifecycle – exceeding customer expectations and supporting our company’s leadership in global markets.

The Business Consultant, Global Product Excellence will serve as the strategic owner of the regional intake process for the Consumer Payments and Platforms business — the central pathway through which regional and market teams submit product ideas, feature requests, and requirements for review by global product owners. This process is crucial for maintaining a healthy, transparent, and data‑driven product pipeline. In this role, you will oversee the intake ecosystem end‑to‑end, ensuring that regional insights and business needs are effectively captured, refined, prioritized, and connected to Visa’s global product strategies and portfolio planning. You will partner with regional stakeholders, product managers, and cross‑functional collaborators to ensure a high‑quality, high‑trust process. You will also lead continuous improvement initiatives to strengthen intake governance, tools, workflows, and reporting. This work is essential to ensuring Visa maintains globally coherent and regionally informed product roadmaps, enabling faster decisioning, better allocation of resources, and improved product outcomes across all markets.

Responsibilities:

• Own the full regional intake lifecycle, from idea submission and triage to refinement, prioritization, and handoff to global product owners.
• Build strong partnerships with regional and market teams to ensure high‑quality, well‑articulated product requests based on client feedback, competition, regulatory needs, and local innovation.
• Facilitate prioritization cycles that align regional needs with global product strategies and capacity constraints.
• Collaborate with global product owners, product managers, Sales, Client Services, Technology, Legal, and Strategy teams to ensure intake items are actionable and strategically aligned.
• Maintain, update, and improve intake governance documentation, workflow diagrams, templates, and standard operating procedures.
• Manage and optimize intake systems such as Jira, Jira Align, Confluence, Power BI / Power Platform dashboards, and other tooling used for pipeline management.
• Produce robust reporting and analytics, including throughput, volume trends, cycle times, quality assessments, regional contribution insights, and stakeholder satisfaction trends.
• Identify and implement process enhancements, including automation, gating improvements, and workflow refinements.
• Support global product planning cycles with insights drawn from intake requests, such as regional demand signals and emerging market needs.
• Deliver training, communications, and change‑management materials, ensuring global stakeholders understand how to engage with the intake process and what to expect.
• Collaborate closely with intake managers across other Visa business units to share best practices and ensure intake processes are thoughtfully connected.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.  ​

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)