Customer Portal Specialist

Rexel USA is recognized as a Great Place to Work!

 

Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt & Mayer.

 

A career with us offers professional growth, career advancement, unlimited opportunities to learn, and a fun, inclusive culture. We are committed to creating a diverse workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. 

 

Our values are the foundation for how we operate with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces for Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference.

 

If you're driven by collaboration and delivering quality work, join  Rexel USA as a  Customer Portal Specialist!

The position of Customer Portal Specialist will be based out of our Missouri City, TX location!

Summary
The Customer Portal Specialist is responsible for managing customer portal billing across several key accounts which includes assisting branches with set up of customers in Bill Trust, keying of invoices into the customer portals, assisting with dispute resolution, and working closely with the credit team to provide invoice status updates by going into each portal to research payment information.

 

What You’ll Do

• Ensure Invoices are submitted timely per customer guidelines
• Research, reconcile, and review e-billing submissions for accuracy and resubmit invoices if necessary
• Escalate issues and approvals as needed
• Review all web-based customer’s open Accounts Receivable per credit and branch’s request
• Special projects and other duties as assigned (POD request, focused account reviews, etc.)
• Work with branches on aging dispute resolution
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

• High School or GED    
• Bachelor's Degree preferred
• 1+ years of billing/data entry experience preferred
• Data entry, billing, dispute resolution, and/or customer service experience a plus

Knowledge, Skills & Abilities

• Intermediate Excel Skills
• Detailed/Organized
• Must be able to listen and follow directions quickly and efficiently
• Experience with a wide array of e-billing portals preferred
• Professional written and verbal communication skills
• Ability to work efficiently both independently and as part of a team, while showing a solid work ethic in a fast-paced, demanding environment
• Possess excellent research and follow-up skills

 

Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold None
• Exposed to electrical hazards; risk of electrical shock None
• Handles or works with potentially dangerous equipment None
• Travels to offsite locations None

Physical Demands

• Sit: Must be able to remain in a stationary position Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location Freque