We anticipate the application window for this opening will close on - 19 Jun 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects.

Responsibilities may include the following and other duties may be assigned.

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.

TECHNICIAN SUPPORT CAREER STREAM: Provides technical support in areas such as production, operations, maintenance, safety, testing, process improvement or product development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs detailed mathematical calculations. For higher levels, may suggest and/or make improvements to optimize work processes.

DIFFERENTIATING FACTORS

Autonomy: Trains, delegates and reviews the work of lower level employees and may be responsible for leading daily operations of a work team.
Runs projects, including performing complex tests, interpreting data, developing key reports and providing updates to the broader team.

Organizational Impact: Performs technical activities more complex in nature with larger impact.
Work consists of technical tasks that are complex and complicated.

Innovation and Complexity: Technical problems faced are general, and may require understanding of broader sets of issues and other job areas, but typically are not complex.
May be responsible for working with supervisor to identify potential adjustments or enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence: Communicates typically with internal contacts.
Obtains and provides technical information on matters of significant importance to the job areas or project.

Leadership and Talent Management: May act as a team lead and assistant to the supervisor / manager.
May delegate tasks to other team members and be responsible for the review of work product.
Does not have formal management responsibilities, but may provide input to management in this area.

Must Have: 

Requires minimum of 8 years of relevant experience.
Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to