Project Director

Institute for Healthcare Improvement

Project Director

Intended for Systems Resilience/Safety Based Portfolio

Full Time (Remote, USA)

The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. IHI's mission is to innovate and lead transformational improvement in health and health care worldwide.

Position Summary:

As an integral IHI team member, the Project Director is responsible for the successful planning and execution of a portfolio of projects. The Project Director leads the project team, faculty, Improvement Advisors, and Sr. Sponsor to deliver the most effective and efficient programs, projects, and services to improve health and health care outcomes worldwide.

Position Responsibilities:

Responsibilities include but are not limited to the following:

Leadership and Relationship Management

• • Lead effective teams to achieve desired results
  • Build and maintain strong relationships with customers, partners, and faculty; negotiate difficult conversations to a desired end while maintaining trust and respect
  • Mentor and develop staff to reach their highest potential
  • Optimize work and projects and programs for overall organizational success
  • Provide thought leadership to one or more of IHI's content areas
  • Actively promote the diversity of IHI's faculty and staff by identifying and developing emerging leaders from projects and programs

Project Direction and Design

• Drive project design, including conversations with customers and funders, developing proposals, etc. (in conjunction with New Business)
• Lead the development of the overall vision and strategy for a project/program
• Establish clear project goals that can be tracked and summarized over time
• Lead the timely completion and adaptation of the IHI Five Core Design Components for Results-focused projects

• • Work with the Project Manager to support project timelines, budgets, and deliverables
  • Design and improve program/project activities, including modifying program/project structures, creating curricula, designing trainings and agendas, and testing new approaches to meet desired goals
  • Lead and facilitate high-level external meetings (virtual and in-person)
  • Along with Improvement Advisors, teach and apply IHI's core methodology (e.g., improvement science) to accelerate customer/partner results; coach individual teams to maintain pace
  • In collaboration with the Improvement Advisor, review and analyze individual and collective team data and reports and make recommendations in project content and coaching to achieve results

Content Development and Dissemination

• • In coordination with PDT, Portfolios, and Regions, identify and develop new opportunities for IHI content, programs, or products
  • Develop and execute dissemination plans, including writing blogs, publishing articles with faculty and presenting at conferences
  • Act as a spokesperson and representative for the project/program; present at meetings, external visits, and IHI conferences

Position Knowledge, Skills, and Abilities:

• Knowledge of and experience with one or more of IHI's content areas
• Project management skills, including being detail-focused and managing aggressive timelines
• Ability to maneuver through complex political situations to achieve desired outcomes
• Ability and skill to drive and achieve quality results within complex, time constrained goals
• Familiarity with grants and other complex funding arrangements a plus
• Excellent communication skills (both interpe