Manager, Salesforce Solutions Engineering

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Management Technical 714

Pay Range: $148,100.00 - $244,400.00

Job Description

Are you a passionate Salesforce leader ready to architect change at scale? At WGU, we’re not just maintaining systems—we’re reinventing how we use Salesforce to drive student success.

As the Senior Manager of Salesforce Solutions Engineering, you’ll lead a dynamic, cross-functional team of 15 developers and admins to design, implement, and optimize Salesforce systems that support nearly every part of our student journey. With 70% of our tech stack intertwined with Salesforce, this isn’t just another management role—it’s a high-impact leadership opportunity where your technical acumen and people-first mindset will help shape the future of digital education.

WGU is a nonprofit, accredited online university serving over 150,000 students nationwide. Our mission is to improve lives by expanding access to affordable, workforce-relevant education. As a tech-forward institution, we leverage platforms like Salesforce to reimagine how students engage with higher education—from recruitment through alumni success.

This is a hybrid role based in Salt Lake City, UT, requiring 4 days per week onsite and 1 day remote.

Essential Functions and Responsibilities

Strategic Leadership

• Own and evolve WGU’s Salesforce platform strategy, ensuring alignment with our digital transformation roadmap.

• Identify opportunities for platform innovation that drive efficiency, scalability, and student success.

Team Management

• Manage and mentor a team of 15 (7 admins, 8 developers), fostering high performance, collaboration, and continuous growth.

• Lead execution of high-impact projects like Forms Assembly migration and the Next Generation Learning Experience (NGLX).

Salesforce Architecture & Optimization

• Oversee the implementation and optimization of Salesforce solutions, including Education Cloud, Marketing Cloud, and Experience Cloud.

• Ensure robust integrations with SIS, LMS, and third-party tools such as Mulesoft and Informatica.

• Uphold data governance, compliance, and platform security standards (e.g., FERPA).

Cross-Functional Collaboration

• Serve as a strategic partner to Product, Engineering, Enrollment, Student Services, and Advancement.

• Translate cross-departmental business needs into scalable technical solutions.

Governance, Reporting & Continuous Improvement

• Establish frameworks for change management, user access, and data integrity.

• Support dashboard and report development to enable strategic decision-making across departments.

Knowledge, Skills, and Abilities

• Strong architectural understanding of Salesforce and related tools.

• Proven ability to coach and grow engineering talent.

• Excellent communication skills across technical and non-technical teams.

• Confident navigating complex, cross-functional relationships in a matrixed environment.

• Strategic thinker and problem solver with a strong sense of ownership.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 10+ years of progressive experience in Salesforce