Customer Reliability Manager

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

 About the Role

• This position Customer Reliability Manager is within HARMAN’s Automotive division.

• The customer reliability manager is responsible for managing the customer relationship between Harman validation, assigned project teams and the customer.

• Being a link between the project team, Haman validation and the customer.

• Being single point of contact for the project teams related to HW qualification.

Your Team

• This position does not have any direct reports; however, it does provide supervisory inputs to the entire validation team associated with its assigned customer.

• The position is the “project manager” for our product reliability team.

What You Will Do

• Responsibility for managing the customer relationship between Harman and the assigned customer.

• Manage outsourced validation activities associated with development and ongoing production.

• Excellent liaison between CRM team, project teams and product reliability leadership.

• Develop and perform review on a very high level and obtain approvals (internal and external) for validation plans and schedules.

• Request, Review and approve outsourced validation plans.

• Negotiate modified validation plans with customer.

• Considering engineering input, develop, negotiate and document accelerated test plans when necessary.

• Develop validation scope when parts from multiple manufacturing sites must be tested.

• Ensure proper coverage of all locations while minimizing test volume.

• Seek clarification/negotiation of customer validation specifications.

• Manage the coordination of different departments domestically and internationally.

• Help with outsourced validation activities associated with development and ongoing production.

Participate in requirements reviews, design reviews, and other activities in the framework of an Agile/Scrum development process.

• Become the absolute Harman expert regarding specific customer specifications and expectations.

• Being responsible for RFQ estimations/calculations when it comes to validation based on customer requirements.

• Review test requests in Test Vision, get clarifications, understand the requirements, and then assign appropriate validation team members.

• Responsible for the development of test plans for partial (delta) validations, re-validation, or accelerated testing to satisfy both the Customer, Requester, and the Laboratory requirements for accreditation.

• Responsible of validation readiness review “VRR” to check that everything is ready before start validation tests.

• Arrange customer or requester visits to laboratories to witness testing, results, or samples in coordination with the respective Lab Manager.

• Track project budget for HW validation topics

What You Need

• BSEE, BSEET, BSCS, BS Physics or equivalent experience

8 years in an engineering or engineering management role, 5 years minimum in a validation role with Environmental qualification and electrical qualification, or related experience. Automotive industry background highly desirable.

• Excellent skills in project management and time management

• Very good verbal and written communication skills

• Managing team within automotive industries.

• Excellent skills in project management and time management.

• Advanced test solutions knowledge for automotive industries.

What is Nice to Have

• Demonstrated excellent experience functioning in a highly collaborative, demanding, and fast-paced environment.

• Extraordinary creative problem-solver

• Very Dedicated and high-level performer with the ability to advocate appropriately for product quality.

• Excellent skills in project management and time management

• Outstanding knowledge of Office productivity software

• Very good verbal and written communication skills

• Good team management skills are a desire, such as people retention and motivation, target setting, communication, coaching etc.

• Familiar with Automotive international reliability standards. Knowledge in automotive OEM specs is a plus.

• Familiar with TS16949, ISO17025 standard, internal/external certification auditor is a desire.

• Good knowledge of PPAP, DFMEA, MSA.

• Well trained in problem solving methodology.

• Sufficient know