Work and Family Life Consultant (Remote)

Job Title: Work and Family Life Consultant (Remote)

Shift Hours: 8am to 4:30pm ET

Summary 

Work and Family Life Consultants (WFLCs) provide one-on-one consultation, education, training, and information and referral services in support of the Work and Family Life (WFL) Program areas of the Fleet and Family Support Program (FFSP) services. WFLCs provide support via various forms of service delivery, including virtual services via webinar, video, email, and phone, and in-person services. WFLCs provide in-person services through mobile training teams and virtual service delivery to service members and their families in remote locations throughout the world and aboard Navy ships (in port, at sea or in foreign countries.)  Key quality of life topics presented include, but are not limited to, deployment and mobilization support, ombudsman training and support, relocation assistance, life skills education, transition assistance and family employment readiness.

WFLCs collaborate with FFSP stakeholders to plan, schedule, and execute training services to ensure effective and efficient delivery of various educational programs and services to service members and families.

Essential Duties and Responsibilities

• Conduct in-person and virtual workshops across various Work and Family Life Program areas for service members and families.
• Provide one-on-one consultations across various Work and Family Life Program areas for service members and families.
• Provide comprehensive location-specific information and referral services in-person or virtually.
• Provide in-person or virtual support for disaster preparedness or in response to crisis events throughout the world.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Ensure all information and referral, one-on-one, and group education services provided are entered into the government’s system of record.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Cross-training and support for additional program areas as assigned.
• Other duties as assigned.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Travel Requirements

• This job will require travel for specified periods of time to provide in-person support at locations throughout the world and aboard Navy ships.

Required Qualifications

• Bachelor’s degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor’s degree OR Four years’ equivalent experience.
• Experience making presentations and facilitating training for large and small groups in person and through online platforms.
• Experience using various forms of digital technology to facilitate virtual training.
• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s): Deployment and Mobilization Support, Ombudsman Training and Support, Relocation Assistance, Life Skills Education, Transition Assistance, Family Employment Readiness
• Strong technical acumen using various tools to support virtual service delivery, communication, and collaboration (e.g. Outlook, Teams, Custom Databases, etc.) and ability to set up personal computer and AV equipment at various locations while on travel.
• Knowledge of the development and execution of needs assessment tools (i.e. surveys).
• Knowledge of the military and the challenges of the military lifestyle.
• Knowledge of social services and/or community resources.
• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model.
• Proven experience managing multiple priorities.
• Ability to use verbal and written communication skills effectively.
• Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information.
• Must be able to meet naval shipboard requirements if deployed on navy ship.

Preferred Qualifications:

• Prior experience working with the Fleet and Family Support Programs.

Other Skills and Abilities 

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, passport, transportation, and auto insurance are required.