Program Officer I - Financial Aid

The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at hr.recruitment@csn.edu or call (702) 651-5800 to be directed to the appropriate Recruiter.

Job Description

Based on the volume of applications received this recruitment may close at any time. Applicants are encouraged to apply as soon as possible.

Job Description

The College of Southern Nevada (CSN) is seeking a detail-oriented and student-focused Program Officer 1 to support the administration of institutional and external scholarship programs, as well as participate in outreach initiatives across all locations as needed, and provide excellent customer service and accurate financial aid information to students and families. This position plays a crucial role in the Office of Financial Aid by ensuring the timely, accurate, and compliant processing of scholarship funding, thereby supporting student success and retention through effective communication, collaboration, and active engagement within the campus community.

Under direct supervision, responsibilities include, but are not limited to:

• Review scholarship applications, checks, and supporting documents to ensure completeness and accuracy.

• Evaluate student eligibility based on established donor or CSN guidelines and enter data into the appropriate systems.

• Ensure all documents are properly scanned, recorded, and stored following record-keeping protocols.

• Process awards in a timely and compliant manner to support financial aid disbursement dates and retention efforts.

• Serve as a resource for students and families by providing clear, supportive guidance on scholarship and financial aid processes.

• Participate in outreach events at all CSN locations, delivering financial aid and general college information to prospective and current students and their families.

• Communicate with students, parents, faculty, and staff by phone or email to request additional documents or clarify information as needed. Document efforts in the student’s record via PeopleSoft.

• Protect all personal and financial information in compliance with FERPA and institutional data security protocols.

• Participate in training and staff meetings to remain current on policies, tools, and best practices.

• Contribute and update as needed the Scholarship Policies and Procedures and Scholarship Calendar.

• Collaborate closely with other relevant departments as necessary.

• Complete other related duties as assigned.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university in business or public administration, or other discipline related to the program assignment; OR graduation from high school or equivalent education and two years of para-professional program support experience equivalent to an Administrative Assistant III in Nevada State service which required the application of State and/or federal laws, policy and procedures