Customer Support Administrator II

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What We'll Bring:

What You'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation while constantly exploring new technologies and tools to be more agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Strong customer centric service attitude, analytical, and creative problem-solving skills
• Proficiency in time management
• Working knowledge of MS office
• Able to show flexibility and work under pressure in fast-paced environment
• Familiarity with Salesforce, Motor Vehicle Reports, and employment background screening a plus but not required

Impact You'll Make:

• Handling customer questions via phone, mail, email in a team based environment
• Processing and completing Salesforce cases in a timely manner
• Researching requests for accuracy
• Contacting data contacts for issue resolution
• Uploading consumer releases in a timely manner per established processes
• Building business acumen in employment screening and insurance industries
• Processing ad-hoc customer transaction requests in a timely manner
• Researching and processing consumer disputes and disclosures
• Working in a federally regulated environment

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups. 

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

 

TransUnion's Internal Job Title:

Administrator II, Customer Support Operations