Senior Specialist, Technical Account Manager (German)

<p>At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. <br/><br/>When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.</p> <p></p> <h3>Why We Have This Role</h3> The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent! <h3>How You’ll Find Success</h3> <ul> <li>We hire the best with the intention of developing and promoting within. Our interview process is held at a high standard, however our company's success cannot be done without the success of our people.</li> <li>We lead from the front on important issues. We have several teams focused on Diversity and Inclusion (MOSAIQ), cancer research (Five For The Fight) and Women in Leadership (WLD).</li> <li>To learn more about what we value read about it directly from our employees'<a href="https://www.qualtrics.com/blog/qualtrics-life/"> Qualtrics Life stories</a></li> </ul> <h3>Things You’ll Do</h3> Thought Partnership &amp; Cross-Functional Partnerships <ul> <li>Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf</li> <li>Collaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions</li> </ul> Technical Advising &amp; Project Management <ul> <li>Become an expert at the company for our most strategic platform capabilities and understanding the customers’ platform needs</li> <li>Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible</li> <li>Build systems to facilitate program objectives and system effectiveness and measure reliability of services</li> <li>Assist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)</li> <li>Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort</li> </ul> Technology Support &amp; Configurations <ul> <li>Seamlessly integrate new product features into existing programs</li> <li>Proactively identify implementation process improvements, determine root causes and overcome roadblocks.</li> <li>Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practice.</li> <li>Execute build and configuration services that align to client objectives and strategic goals</li> </ul> <h3>What We’re Looking For On Your</h3> <ul> <li>Bachelor’s degree minimum</li> <li>Native or professional level of written a verbal communion skills in English and German</li> <li>1-2.5 years experience working in a technical, consulting, or client-facing role</li> <li>Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment</li> <li>Comfort in working both autonomously and collaboratively</li> <li>Ability to articulate technical concepts to a non-technical audience</li> <li>Familiarity with software and front-end development</li> <li>Excellent verbal and written communication skills</li> <li>Strong problem-solving skills </li> </ul> <strong>Our Team’s Favourite Perks and Benefits</strong> <ul> <li>Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).</li> <li>Private Medical Insurance- Luxmed health &amp; dental cover for you and your dependants.</li> <li>Commuter Assistance- Up to the value of 8