Senior Library Operations Assistant (Student) (FWS)

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University.

Department:

Library Operations Support

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

 Summary:

The Senior Library Operations Student Assistant (OA) ensures the security and well-being of library patrons, employees, and the library collection by monitoring conditions and activities throughout the library, enforcing library policies and providing information to Library visitors. This position also provides basic troubleshooting for personal computers, Library audiovisual equipment, as well as public computers and printers in the Library. In addition, they staff the Information Desk, Print Center, and Receiving Room.  

 

Essential Functions:

• Providing excellent customer service. 

• Opening and closing the library.

• Patrolling all floors of the library to enforce library policies and maintain a comfortable and inviting learning environment.

• Providing troubleshooting for public computers and university printers.

• Providing customer service to library patrons at the Information Desk and Print Center, processing Library mail in the Receiving Room.

• Overseeing Library Operations in the absence of full-time staff, such as during evenings and weekends.

• Providing directions and making referrals to other library departments and campus offices.

• Managing the lost and found bin and stocking supplies for patron use. 

• Recording data and other statistics. 

• Communicating patron concerns, housekeeping, and building issues to appropriate personnel, and maintaining the presentability of the Library. 

• Other duties as assigned to support Library Operations or other Library Departments. 

Position Type/Expected Hours of Work:

• Student.

• Part-time.

• 15-20 hours/week.  

• Depending on Library hours, shifts may be scheduled between 7:30 AM-10:30 PM.

• Federal Work Study (FWS) awards are welcome. 

• This position is onsite only. 

Salary Range:

• $18.50-$19.50/hour (commensurate with experience).

Required Education and Experience:

• Ability to be assertive, exercise sound judgment and to recognize and resolve problems.