Associate Account Manager (Aetna International)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Associate Account Manager position with Aetna International works with the Account Manager to retain customers by providing day to day support to producers, plan sponsors, and external constituents. The AAM will work closely with internal business partners in support of their assigned customers. The AAM role provides proactive account service management in support of business objectives and to achieve customer satisfaction.

Aetna International is looking for a motivated, energetic individual to join our Government Segment Account Management Team. Preferred work location in Washington DC/Virginia area. Alternate locations in New York City or Philadelphia may be considered. Applicants should be comfortable working with international diplomats and staff in a dynamic, multi-cultural environment.

The Associate Account Manager for this important position will be assigned a specific book of business, and will be responsible for managing the day to day incoming requests from producers, plan sponsors, in addition to supporting the Account Manager as requested.

As the Associate Account Manager, the candidate will:

• Develop and maintain mutually-favorable relationships with Aetna International clients (plan sponsors and producers) through superior account service.
• Communicate and present information to audiences at all levels, both internally and externally.
• Meet both virtually and, at times, directly with customers and brokers, as needed.
• Work to develop and maintain proficient understanding of the international employee benefit business environment.
• Respond to customer benefits questions, and clarifications on billing, eligibility, and claims processes.
• Retain and grow the client relationship and effectively position our products with an emphasis on expanding our book of business.

 

Required Qualifications

• 2-5 years industry experience, with experience in Self- funded customers preferred.
• Customer service experience, preferably with complex accounts. Includes multi-functional experience, e.g., underwriting or sales support.
• Must be able to Travel up to 20% (Possible out of state travel).
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Teams).
• Insurance license, as required by state law, is a plus but not required upon hire.
• Ability to work independently and with a team to deliver outcomes and drive results.

Preferred Qualifications

• Bilingual.
• 2-3 years Account Management experience.

Education

• Bachelor' Degree or equivalent work experience (HS diploma + 4 years relevant experience).

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $102,081.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a